Great service...

Interactions were very professional. A descriptive inspection report was provided at no cost, which was very useful to see the details of what's wrong with the car. Will definitely be back!

Absolutely LOVE this place. The staff are so welcoming and kind. I recommend this place highly. 10/10

Doyle and company was great!!Didn't charge labor for headlight replacement nor taking off a broken part of my splash shield. Will come again.

I had an 8 a.m. appointment for a simple oil change. I dropped the car off before 8 and although I asked them to call me when ready, they said “no, we’ll have it ready for you at noon.” I walked a mile to work and a mile back arriving at 12:15. They had done nothing. These people have no respect for your time - don’t bother with this shop.

Great service as always. The old saying goes, 'you get what you pay for'. With Craftsman, I actualky think you might actually get a little more than what you pay for. They not the cheapest but their quality is great for what they charge.

Great, honest service.

I came in this morning for a safety inspection, and I was intending to go home and wait for hours. Instead, they told me they’d turn around my vehicle in less than an hour!! Meanwhile, I had the most pleasant and entertaining experience hanging out with Richard and Doyle! They offered me fresh brewed coffee, and fun conversation. Bonus, they’re DC comics fans (but not really... they prefer marvel... what???). Highly recommend craftsman for their quality of work, and their coffee.... and a fun hangout. Maybe next time I’ll play Settles of Catan with them while we wait. TBD for updated review if that happens!

Its rare these days to see a auto repair service center really love what it is they do. In interacting with Richard at this location I only have positive things to say. From the first interaction consisting of calling within minutes of closing time, Richard never rushed me, he made sure to answer all my questions, took the time to get me scheduled to have 4 tires priced match against what I had found on Tirerack. Once we confirmed the options and price I gave him be credit card and we scheduled the work for 2 days following to allow for shipping which was very short. Great customer service continued when I dropped off my car, Richard gave me a ride home so I did not have to wait, and told me when I should expect my service time would be completed. I received a call 10 minutes before I was expecting, to tell me that my car was all set and that a driver would dispatched to pick me up. I had had 4 tires replaced, balanced, and mounted and in need of a 4 wheel alignment. Richard should me where the alignment changes were made and answered all my questions. The store is very clean, the people are friendly, and I would not hesitate to recommend Craftsman Auto care in Fairfax.

Richard was very helpful! Thanks for a great experience!