ALEXANDRIA , FAIRFAX, CHANTILLY, MERRIFIELD & MCLEAN AUTO REPAIR

5
Craftsman Auto Care - Fairfax

Quick, friendly, low pressure.

5
Craftsman Auto Care - Fairfax

Friendly customer service

5
Craftsman Auto Care - Fairfax

Everyone was super nice and quick! I’d go back.

5
Craftsman Auto Care - Fairfax

5
Craftsman Auto Care - Fairfax

Always a pleasure to work with you all!

4
Craftsman Auto Care - Fairfax

If you have a problem with your vehicle, call my friends at Craftsman. These guys really know the business and they take great care of their customers.

Hi Tom, Thank You for the review! We are so lucky to have customers like you. Your loyalty means the world to us! -Your Craftsman Team

- Craftsman Auto Care - Fairfax
5
Craftsman Auto Care - Fairfax

Hi Ryan, Thank You for the stars! Your business means the world to us. -Your Craftsman Team

- Craftsman Auto Care - Fairfax
5
Craftsman Auto Care - Fairfax

I came in with a leaking tire and explained that I only had a little bit of time before I needed to pick up my kid from elementary school. They took the time to put the spare on the car so I could leave quickly, allowing me to come back the next day for the patched tire. Bonus points for not judging me for the state of the trunk as they had to fight their way down to the spare… Professional, friendly, helpful— I’ll absolutely be back if I need anything else serviced.

Hi Eli, Thank You for the review! We are glad we could help you get your spare tire on so you could pick up your little one from school. Never any judgement on the messy trunk! Stop by any time if anything else comes up! -Your Craftsman Team

- Craftsman Auto Care - Fairfax
5
Craftsman Auto Care - Fairfax

It is impossible to find a truly honest and reliable shop to work on your vehicle, especially if you’re like me and do most of my own maintenance work but when big problems have come up and I haven’t had the time to mess with it I know I can count on these guys. The first time I came to them I needed a fluid flush and replacement all around, was done on time and professionally. I will always take a look after the fact at anything a new mechanic shop does because you can never be too careful. All fluids were clean, nothing floating in the reservoirs and noticeable difference all around. Recently I took my truck to the shop with no idea what they would find, they did a general diagnostic and gave me a call about everything wrong. We discussed the possible options of fixing the truck but we both ultimately agreed that a truck with 230k miles has had a good life and to purchase a new vehicle. I can think of 10 other shops that would have pushed the repairs in front of me and tell me that’s my only option. They suggested I sell it before I came to the suggestion because they were thinking of the customer not the large price tag on the repairs. Of course there was the diagnostic fee of $169, but I would say it was well worth it to have an expert’s honest opinion. To top it all off they stored my vehicle for 5 days and even took off my aftermarket wheels and tires threw on the stock wheels and tires that I had kept for FREE. If you’re looking for a shop that has the customer in mind, and will bend over backwards to ensure you are happy. As long as I live in the area they will be my mechanics.

Hi Beau, WOW thank you so much for this review! We are so glad to hear that you had a great experience at our Fairfax store. It is our top priority to make sure our customers feel like they are getting an honest opinion and experience when they walk through our doors. Please dont hesitate to stop by if you need any thing with the new car! _Your Craftsman Team

- Craftsman Auto Care - Fairfax
5
Craftsman Auto Care - Fairfax

I visited Craftsman Auto Care for the first time this weekend. My check engine light came on so I took my car here to get inspected. All of the staff were so friendly and knowledgeable. They also made sure to get me the best price for all of the parts I needed. Great customer service all around!

Hi Kaylie, Thank You for the stars! So glad we were able to get to the root of the cause with your check engine light. As your local, family-owned auto repair shop, your business means the world to us. -Your Craftsman Team

- Craftsman Auto Care - Fairfax