Auto Care Shop | Craftsman Auto Care | Alexandria, Fairfax, Chantilly, Merrifield, McLean & Sterling, VA

Client Reviews

I was billed $170 for diagnosing a check engine light, and another $170 in labor to replace the purge valve solenoid in the engine. Normally, you would think the original diagnostic would get discounted, if not waived, upon deciding to fix the issue. They are not the most affordable by any means. And on top of that, I was told drive the car for 100 miles to be really sure the check engine light stays off. I'm admittedly not a car expert, but $340 in labor for 5 hours of work more than I expected to be billed. I should have gone across the street to get a quote from the other guys.

Anirudh Tadanki

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Nicholas DePhillip

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I’m from out of town and ran into some car trouble. Naturally I was nervous about being taken advantage of being a lady and all. Nonetheless I went over and Andrew “Drew” took great care of my car got what needed to be done in a timely manner and had great customer service. I would highly recommend this spot and Andrew to my family in the area.

Rani Ramjit

Hi Rani, thank you for the review! We are so happy to hear that Drew and the Fairfax crew could help you out with your vehicle! Your business and recommendation to others means the world to us! - Your Craftsman Team

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They helped and fixed my car in a timely manner and car runs smooth now. Great service and awesome team

dannyboi703

Hi Danny, thank you for the review! We always strive to provide efficient and excellent service to get you and your car safely on the road again! We appreciate your business! - Your Craftsman Team

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Very kind staff work was done in the expected time frame

William Di Silvio

Hi William, thank you for the stars! We are so happy to hear that we could provide efficient, professional service! We truly appreciate your business! - Your Craftsman Team

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Orange you glad

YES, Car repair is easy - this is how we do it!

Our Digital Vehicle Health inspections give you the repair experience you deserve.

YES! Every vehicle receives a free digital inspection with each visit.

It’s just the way we do things around here. We don’t feel confident about the condition of your vehicle until we know everything that’s going on with it. Think of it like a doctor’s visit for your vehicle - we check the inside and the outside to make sure everything is in good health so you can reliably get to where you need to be. Our inspection provides the peace of mind you deserve. Orange you glad our digital inspections give you the repair experience you deserve!

We solve your problem.

YES! We test drive your vehicle.

We take the time to do this before we service it and again afterwards. We’re experts and we need to feel and experience your situation so we can completely understand and properly diagnose and solve your issue. Orange you glad we can solve your problem!

We take the time to ensure your vehicle is safe.

YES, we do VA State Inspections the right way.

In accordance to VA State Laws, 21 items must be inspected and this requires at least one hour of our technician’s time. This includes pulling your vehicle into a bay, lifting it up to properly inspect under the vehicle and taking off a wheel to conduct a proper and complete brake and suspension inspection. We absolutely will not cut corners when your safety is at stake. Orange you glad we take the time to ensure your vehicle is safe!

Your investment is protected.

YES! Our Nationwide Warranty covers your repairs for 3 years /36,000 miles.

With every service transaction, you receive: 36 Month/36,000 Mile Local and Nationwide warranty, 12 Month FREE Roadside Service, 24 – hour Nationwide Roadside Assistance with every purchase. Includes flat tire changing, towing, lock-out service, jumpstart, fuel, oil, fluid and water delivery service, 12 Month/12,000 Mile Road Hazard coverage with free replacement on most tire purchases. Orange you glad you have peace of mind with our warranty!

That’s just the way we do things around here.
YES, it’s different, YES it’s crazy.
We’re just crazy about taking really good care of your cars and doing it the right way.

Orange you glad We Care!

WHAT TO EXPECT DURING YOUR VISIT

Tire Services Done Right!

We invest in top-notch new equipment to deliver only the best service – that means gentle mounting, right techniques to get your tires properly mounted. Besides the brakes and engine oil, the tires are the most important item on your car. This is the only contact you have with the road and keeping your vehicle under your control. Important enough to make sure it’s done right!