ALEXANDRIA , FAIRFAX, CHANTILLY, MERRIFIELD, MCLEAN & Sterling/Cascades AUTO REPAIR

5
Craftsman Auto Care - Merrifield

Great service from the beginning to the end. Drew was great to work with!

5
Craftsman Auto Care - Alexandria

Scheduling was very easy online and response email was immediate confirming. Diagnostic tool very helpful as it includes pictures from your vehicle. Provided quotes without prompting which was also appreciated

5
Craftsman Auto Care - Fairfax

I’ve been letting Craftsman AutoCare handle the maintenance of my vehicle for almost three years now. The entire team is professional, kind, informative, and helpful. They take the time to know their customers and share in the experience of taking care of your Car like it’s your own. Being this is my first car, I’ve never encountered such benevolent customer service from any mechanic shop like this one. I’m thankful for the team, the training, and the consistency. Alongside their helpful recommendations, reward programs, and discounts, they also have a wonderful coffee, hot chocolate, and snack station. I don’t think I’ll ever go anywhere else for my car needs. Oh! Did I also mention that if they are going to take a long time on your car, they will drop you off wherever you need to get some errands done, and pick you up! Thanks Team! Can’t wait to complete some more work so that I can come back!

*New Comment* Hi Domonique, Thank you for the stars! We so appreciate loyal customers like you- you make all of this possible. Your kind words are so touching. Thank you for trusting us with your first car! Your continued business means the world to us. -Your Craftsman Team Thank you for all the kind words, Domonique! We feel lucky to have been the chosen auto repair shop for your first cars auto repair needs. It truly makes us happy to know that you are appreciative of all the things we do to make our customers experience as comforting as possible - such as our rewards programs, our digital inspections of you vehicle, our complimentary pick-up/drop-off services and even our refuel beverage & snack station. We can't wait until you have more work too so we can see you in our showroom again! You know who to call if you need anything. -Your Craftsman Team

- Craftsman Auto Care - Fairfax
5
Craftsman Auto Care - Alexandria

I came in for an oil change. Everything went smoothly and timely. The gentleman at the front desk who helped me was great.

5
Craftsman Auto Care - Sterling/Cascades

Very professional…very good service

5
Craftsman Auto Care - Fairfax

Andrew was my angel today! I came in hott on my way to work. I was already late but in desperate need of a new tire. Andrew told me that although they didn't have my tire in stock, I could purchase one from another tire distributor. That's exactly what I did! I am now omw to work in a much better way than I would've been if I hadn't talked to Andrew...THANK YOU SO MUCH! YOURE THE BEST!!

5
Craftsman Auto Care - Alexandria

4 other shops were 2-4 weeks out for appointments. Craftsman took me in the next day and completed the repair. New radiator, transmission service/ filter change, rear differential service, oil change. They even did a full inspection and emailed me my full report with pictures. Very professional, clean shop.

5
Craftsman Auto Care - Fairfax

They were very professional and informative I especially like the digital vehicle inspection

Thank you, Greg! Your stars and business are much appreciated!

- Craftsman Auto Care - Fairfax
5
Craftsman Auto Care - Fairfax

Craftsman is my new go-to for car maintenance/repair. I will be bringing all three of my cars there. Their verbal and written communication of estimates and work statements is the key to their success. This alone shows their integrity and quality of service and is where most other service firms fall short.

5
Craftsman Auto Care - Alexandria

This is what an auto care/repair shop should be: clean, comfortable and friendly. Mike was great, he explained the problem and my options in words I understood, with no pressure. I will be back, thanks Mike. Dave J