ALEXANDRIA , FAIRFAX, CHANTILLY & MERRIFIELD AUTO REPAIR

As always, customer service is number 1 and they have a competent professional staff. Price is better than others too.

They explained everything, helped guide me through the options, and performed the work on time. Who could ask for more from an auto repair shop? Oh yeah, the clean and comfortable waiting room was a bonus.

Ok, I am not happy about the cost but I appreciate the lack of pressure to do particular recommendations. I hate when I am told that the world is going to explode unless you do such-and-such. Craftsman does not do that. I am given the list of issues and the risk associated without doing the maintenance and left to make the choice. Thank you again for taking care of me and I definitely appreciate things not cropping up after due to poor workmanship. Keep it up!!

The men who worked on my car were very honest and personable!

As a first time customer, I was very pleased with my experience. Unlike my experiences with getting regular maintenance at the dealership, there was no upselling for work that may or may not be needed. I will be a returning customer.

Everything went as expected!

Thorough, professional, and cost effective. Every interaction has left me feeling good about my choice every time I walk out.

I've been there twice and both times they were professional and courteous. Having worked in the auto repair industry I know what to look for and Everything was handled superbly.

I always go to Craftsman Auto Care because I trust them to treat my car like it's a finely tuned race car, even though it's just a 5 year old Jetta. The staff are so friendly and welcoming and make me feel that I am a valued customer. Even when I bring my car in for something small, like the tire patch they did yesterday, I know that the Craftsman Auto Care team will attend to every detail and never slack on any service. The location is clean, the waiting room is comfortable, and I have always been treated respectfully here. Plus, the value for the price is amazing. I hope that this shop remains here for many years to come - as long as they're open in the Northern Virginia area, this is where I will bring my vehicles for any and all care and repairs.

Nice facility, with friendly, helpful and efficient service. All items/issues adequately explained as are the repair/replacement options. I have been very satisfied with my experiences.