ALEXANDRIA , FAIRFAX, CHANTILLY, MERRIFIELD & MCLEAN AUTO REPAIR

The starter on my vehicle was failing and I was due for an oil change. Called and spoke to Andrew and I was pleasantly surprised to get an appointment for the following morning. Next day I went in and was greeted by Brandon, who was very thorough and helpful. The team at Craftsman ran a full diagnostic to identify anything that might also need attention. They weren't pushy or trying to oversell me. Three hours later they called and my vehicle was ready for pickup. I am completely satisfied with my experience with Craftsman Auto Care and will go back if my vehicle needs any further work.

This is the second time I’ve come to this Craftsman auto care, since they took over the ownership and I have been pleased both times. Recently, I received a Notice that had a recall on my Honda Accord. I took it to the dealership, as required, for replacement of parts on the recall notice. What I didn’t expect was a list of all the items that needed to be repaired, according to the Honda Dealership near me. The price for all of the items listed came to over $2,800 to repair. My car is a Honda Accord 2013 with approximately 30,697 miles. The repairs didn’t make sense to me, as I have always kept the car in great shape. Upon receipt of the dealership’s estimates, I drove directly to Craftsman Auto Care in McLean, and then asked them to look over the items listed as needing repairs. Since I have been going to this location for years. I wanted to see what their opinion would be and surely enough, the total cost for repairs that actually needed attention was significantly lower. I know Craftsman was formerly Mclean Auto Center, and only took over ownership in the fall of 2020, but hopefully they will keep up the great reputation of auto service that we came to expect from this location. Craftsman has a satisfied customer in me. I have already referred a friend and family to service their vehicles at Craftsman.

Great service and very friendly staff! Would highly recommend to anyone looking for auto care.

Hands down the best automotive repair shop "EVER" the staff at Alexandria Drew, Leesa And Christopher assured me as a new customer that I would be impressed and would keep coming back .. As promised They came through.. The digital inspection , with pictures etc as well as the straight forward answers is what earned my business.. You earned my trust and business !!!

the whole craftsman team was very helpful - direct about what work they were doing, what they assessed, how they would remedy it, and what it would cost and why. everyone from the owner to the new hire on his first day were professional, knowledgeable, and forthright. another employee even went home to retrieve equipment to help make a fix on a car part so that they wouldn't have to order me a new one, saving me over $300. highly recommend.

Great spontaneous service

Bob treated my son's college junker as if it were super valuable. He offered several options from full repairs to donation to a needy organization. I imagine that many shops would have charged for the optimal repair with no other options. He knows how to earn repeat business.

Professional service. Recommend. Thanks.

This will be my go to place to service my BMW M5 . Was recommended by another friend and boy he was right. Very knowledgeable and honest. I trust them. Good, friendly people work there.