10/23/2018
5

From the initial phone call through the completion of my repair, the staff at Cratsman Auto Care were incredibly courteous and professional, and upfront about the very reasonable fees and wait time. The customer waiting area is clean, pleasant, and stocked with snacks, which I appreciated since I hadn’t had lunch and was coming straight from work with a punctured tire. Thanks for a great service and I will be back for other auto care issues!

Craftsman Auto Care - Fairfax
10/23/2018
5

First time there. Will not be the last

Craftsman Auto Care - Fairfax
10/22/2018
5

True service-oriented business. This team of professionals is skilled, honest, and focuses on providing what's best for the customer. You can't find a better place to take your car for maintenance.

Craftsman Auto Care - Fairfax
10/21/2018
5

Personal, professional - even stayed late to ensure the work was completed and our daughter could drive back to college! Thanks!

Craftsman Auto Care - Fairfax
10/20/2018
5

We took our car in for issues with the gear shaft. Unfortunately, what started as a minor issue developed into a lenghty 40 day "car in the shop". The mechanics ran into issues with misplaced car key and trouble reprogramming the new key...computer diagnostics were not done appropriately. But they acknowledge the problem and continued with every effort to troubleshoot and resolved. While it was frustrating, they called and kept us informed. Long story...they accepted responsibility for damages and went above and beyond to remedy the hardship which had been imposed on us. We were pleased at how they truly worked to find a solution, fixed the car and made added other adjustments which we had not requested (ie replacing our battery, etc). We were not charged for anything - and the bill was over $2000 - not expected! We have experienced issues with other local Springfield mechanics not "owning up" to their end of the deal - and leaving us hanging dry - but not this place. Our situation was frustrating for all, however, they demonstrated they value customers and that is very important to us. We will use Carftsman Auto Care (Alexandria) again!

Craftsman Auto Care - Alexandria
10/20/2018
5

Vernon is the Greatest !!!!! works hard!!! Great to Customers !!!!! Very Knowledgeable..... If he can't fix it, then it's must not be broken !!!

Craftsman Auto Care - Fairfax
10/20/2018
5

The Curry family will always deliver top notch customer service. Thank you for getting my tires in and going above and beyond!

Craftsman Auto Care - Fairfax
10/20/2018
5

Great service - highly recommended

Craftsman Auto Care - Fairfax
10/19/2018
5

Check Engine light came on, needed some intake repairs, also mechanic showed me severely worn struts. Took care of all repairs quickly, less than a day.

Craftsman Auto Care - Alexandria
10/19/2018
5

Took my car to Craftsman Auto Care for several mechanical work needed on my Mercedes Benz GL 450. I was a nervous and a little weary because I have never taken my vehicle anywhere but except to the dealer for any required repair work but was recommended by my son to try Craftsman Auto and I’m really glad I did. They were very friendly and knowledgeable on working on Mercedes Benz as well as they also used Mercedes Benz parts which one of the reasons I decided to get the work performed there rather than at the dealership as I normally would have and I’m glad I did. My car runs and sounds great. It runs smooth and sound great like the day when I purchased and drove my vehicle off the dealership lot.

Craftsman Auto Care - Alexandria
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