5
Craftsman Auto Care - Merrifield

Good service

5
Craftsman Auto Care - Sterling/Cascades

I feel like I'm getting a fair, and generally truthful assessment when I go to Craftsman Auto. I brought a used car for sale in to get a "once over" assessment to determine if it had any issues to be aware of and to potentially negotiate the price to a more reasonable one, with this info. It was helpful, but I didn't end up with the car, but I will do it again if the prices return to stability. The only down side if there is, is that time estimates seem to usually be longer than estimated.

5
Craftsman Auto Care - Alexandria

Lisa had originally estimated a 4 hour wait for me when I took my wife's SUV for scheduled maintenance. I was pleasantly surprised to see our car pulled up out front after just a little over an hour. When Lisa said it was ready, I asked her how it was ready so quickly. She said she had asked the mechanics to get it done as quickly as possible. Mason and Lisa are fantastic employees at Craftsman Autocare! I highly recommend Craftsman Autocare to anyone who wants solid value and exceptional customer service! Mike

5
Craftsman Auto Care - Mclean

Dashaun was extremely cordial and helpful. I highly recommend the facility. And they really have a nice waiting room

5
Craftsman Auto Care - Fairfax

5
Craftsman Auto Care - Merrifield

The staff here are outstanding, cannot recommend them highly enough! They’ve done a wonderful job every time I’ve brought my car in and are very honest and straightforward which as another reviewer mentioned, is EXCEPTIONALLY RARE in this area!

Hi Annette, thank you for the review! WOW what a glowing review! We strive to always provide honest, professional services. We look forward to continuing to build this relationship in years to come! Your business and recommendation to other means the world to us! - Your Craftsman Team

- Craftsman Auto Care - Merrifield
5
Craftsman Auto Care - Sterling/Cascades

I wanted to get my new wheels (custom) installed to my existing tires. I got scheduled for next day 10 am to replace wheels and balance. I researched about balancing technology and found few places in Herndon use Hunter road force wheel balacer. Mr tire and few brand name shops denies saying they cant use my existing tires to do this. They don't accept and work on customer provided tires as a policy. My Tesla is just 5 days old (50 miles ) and wanted to get custom wheels installed to the same factory tires. I got quotes from $220 - $260 and curry auto was the lowest. I paid something close to $170 at this place. Some places asked what car is this and quoted higher. Currys didn't asked me for the brand of the car and gave me $50 per tire as a rough estimate. Great service, customer waiting area had coffe, tea , etc.. provided. Technician was friendly and all the team was excellent in their customer care. I dont remember my technician name but he is really helpful explaining me things. I forgot to give him hub centric wheels rings. My custom wheel is a bit off from Tesla stock hub diameter. When technician was done with 3 wheels installed i said i forgot to give him hub rings. He accepted it without making any complain. Some gets frustrated mostly because they have to take three wheels out to add hub rings. I tip him for his great workmanship. 👍🏻 will come back for future needs. They are professional from taking the appointment to delivery point.

Hi Sadeep, thank you fort the review! We were thrilled to be able to help you with your wheel installation! We strive to be efficient, professional, and providing both excellent car and customer service throughout the whole process. We are so happy to hear you were welcomed in and comfortable in our showrooms, and that we could give you everything you needed for your new car! We are always here for anything you may need, and hope to continue this relationship for years to come! Your business means the world to us! - Your Craftsman Team

- Craftsman Auto Care - Sterling/Cascades
5
Craftsman Auto Care - Alexandria

Got vin etched in cat. Fast, friendly and informative!

Hi Jason, thank you for the review! Glad you could stop by for our Etch & Catch event! Providing an efficient, professional, and welcoming experience is what we strive for. We appreciate your business! - Your Craftsman Team

- Craftsman Auto Care - Alexandria
5
Craftsman Auto Care - Alexandria

Free install of catalytic converter security tag. Lovely waiting room - clean and comfortable with snacks! Didn’t have to wait long! Nice

Hi Tracy, thank you for the stars! We love to put on our Etch & Catch events! We strive to always provide a comfortable and welcoming space for all of our customers! Your business means the world to us! - Your Craftsman Team

- Craftsman Auto Care - Alexandria
4
Craftsman Auto Care - Alexandria

Had my cat converter etched here, customer service exemplary. Will use them again for maintenance!

We love to put on our Etch & Catch events - we are so happy to provide the community with this service! We look forward to continuing to build this relationship, and we truly appreciate your business! - Your Craftsman Team

- Craftsman Auto Care - Alexandria