ALEXANDRIA , FAIRFAX, CHANTILLY & MERRIFIELD AUTO REPAIR

5
Craftsman Auto Care - Chantilly

Great, courteous service

5
Craftsman Auto Care - Fairfax

Just as promised in Nextdoor Greenbriar, the staff was friendly and kept me up to date on what was going on. I plan to take my car back for the yearly inspection.

5
Craftsman Auto Care - Fairfax

I don't post reviews on companies that give satisfactory service. I believe that it's the job they get paid for and I pay then and they get a thank you. But I DO post when a company has gone above and beyond their job requirements. I had bought a car and it broke down (wouldn't start) and I was referred to Craftsman Auto Care by my ex-husband actually. When I took the car to Craftsman, I had no idea how much major damage the car had. Matt, one of the lead mechanics, spoke to me initially and after inspecting the car, they found out that the car had major engine trouble and the engine was shot. After wrangling with the dealer to pay for the repairs, it was a go to fix. Not only did Mike, one of the other lead mechanics give me a complete breakdown of what was going on and why, but he kept me in the loop . They ordered the engine and found other issues along the way but made sure the additional parts were cost efficient by searching for the best deals. I just drove and got my car back today, and it drives like a dream! I cannot thank Matt, Mike, Jeremy, and Brandon enough for there expertise by not only installing an engine CORRECTLY, but by adding the human touch of making sure that the cost was kept down for me, and fixing it as expeditiously as possible to get me out of the car rental I was in. If you are looking for real mechanics who know what the heck they're doing, where the prices are reasonable specifically in this area, save yourself the time and just go to Craftsman Auto Care!!!!!!!!!!!

5
Craftsman Auto Care - Chantilly

As always, customer service is number 1 and they have a competent professional staff. Price is better than others too.

5
Craftsman Auto Care - Fairfax

They explained everything, helped guide me through the options, and performed the work on time. Who could ask for more from an auto repair shop? Oh yeah, the clean and comfortable waiting room was a bonus.

5
Craftsman Auto Care - Alexandria

Ok, I am not happy about the cost but I appreciate the lack of pressure to do particular recommendations. I hate when I am told that the world is going to explode unless you do such-and-such. Craftsman does not do that. I am given the list of issues and the risk associated without doing the maintenance and left to make the choice. Thank you again for taking care of me and I definitely appreciate things not cropping up after due to poor workmanship. Keep it up!!

5
Craftsman Auto Care - Alexandria

The men who worked on my car were very honest and personable!

5
Craftsman Auto Care - Fairfax

As a first time customer, I was very pleased with my experience. Unlike my experiences with getting regular maintenance at the dealership, there was no upselling for work that may or may not be needed. I will be a returning customer.

5
Craftsman Auto Care - Fairfax

Everything went as expected!

5
Craftsman Auto Care - Fairfax

Thorough, professional, and cost effective. Every interaction has left me feeling good about my choice every time I walk out.