Craftsman Auto Care - Fairfax
I don't post reviews on companies that give satisfactory service. I believe that it's the job they get paid for and I pay then and they get a thank you. But I DO post when a company has gone above and beyond their job requirements. I had bought a car and it broke down (wouldn't start) and I was referred to Craftsman Auto Care by my ex-husband actually. When I took the car to Craftsman, I had no idea how much major damage the car had. Matt, one of the lead mechanics, spoke to me initially and after inspecting the car, they found out that the car had major engine trouble and the engine was shot. After wrangling with the dealer to pay for the repairs, it was a go to fix. Not only did Mike, one of the other lead mechanics give me a complete breakdown of what was going on and why, but he kept me in the loop . They ordered the engine and found other issues along the way but made sure the additional parts were cost efficient by searching for the best deals. I just drove and got my car back today, and it drives like a dream! I cannot thank Matt, Mike, Jeremy, and Brandon enough for there expertise by not only installing an engine CORRECTLY, but by adding the human touch of making sure that the cost was kept down for me, and fixing it as expeditiously as possible to get me out of the car rental I was in. If you are looking for real mechanics who know what the heck they're doing, where the prices are reasonable specifically in this area, save yourself the time and just go to Craftsman Auto Care!!!!!!!!!!!