ALEXANDRIA , FAIRFAX, CHANTILLY & MERRIFIELD AUTO REPAIR

5
Craftsman Auto Care - Chantilly

Best personalized service. The only place we bring or vehicles to for service and repair

5
Craftsman Auto Care - Chantilly

Awesome ppl did a great job on my alignment.

5
Craftsman Auto Care - Alexandria

I brought my car here for a simple emissions and state inspection (new resident) .... the service was outstanding, the readout was much more comprehensive than I was expecting, and there was zero upsell. Of course, yes, "recommended service", but absolutely no pressure to make an appointment with them or have it done before picking my car up etc.

5
Craftsman Auto Care - Chantilly

Yes. Best overall mix of value, responsiveness, knowledge, service integrity. I’m a dad who has used a number of dealership service and repair shops in the Centerville / Chantilly are for nearly 25 years and Craftsman Auto in Chantilly is “IT.” I believe in regular maintenance but have also dealt with surprises; e.g., 2019 replacement of the CVT transmission and transfer case in my wife’s 2015 Rogue. We got estimates for this major work from 2 dealerships and several repair shops. Completely satisfied with Craftsman. Not only cost competitive but responsive throughout and 3 year 36k warranty. We will never buy another Nissan but Craftsman gave us the best solution far. Andrew, Bill, and Bob are outstanding. Real motor heads who are professional and connect with you in plain English. Thanks Guys.

5
Craftsman Auto Care - Chantilly

Fantastic crew and service. Completely took care of us even though we walked in off the street. Even ran car over to a body shop for a quick estimate. Bill and Bob went above and beyond all expectations!

5
Craftsman Auto Care - Fairfax

Great customer service. We will be back.

5
Craftsman Auto Care - Alexandria

Craftsman Auto Care provided fast and professional service to my Subaru BRZ in November 2019. The technicians replaced a dead battery, changed the engine oil, and refilled the tires. Leesa was very nice on the phone when I made the appointment. Drew met me at the counter and explained the service plan. He also provided a comprehensive inspection report about 35 minutes after drop-off. The report accurately reflected the condition of my car and had links to videos explaining nearly every element of the inspection. I thought the waiting area was comfortable. The service charge was very reasonable for the amount of work accomplished. My car was in the garage for only 70 minutes. Active duty military receive a 5% discount on parts and labor. My wife and I intend to bring our cars to this garage for our car maintenance needs.

5
Craftsman Auto Care - Chantilly

Very professional.

5
Craftsman Auto Care - Chantilly

I dealt with Bob and was reminded of why I missed Curry's and am happy that Craftsman has a presence in Chantilly. Bob was very personable, honest, direct, and clear. He brings to the "other side of the phone" or "other side of the counter" what both customers and business owners want.

5
Craftsman Auto Care - Alexandria

I've been going to craftsman auto care alexandria for more than 2 years now. We have a lot done to our 2 vehicles and I keep going back to craftsman for all our car problem. We are happy with the work they do and the customer service that they provide.