5
Craftsman Auto Care - Sterling/Cascades

This shop is absolutely the best i've ever been to! I've been to it a few times now but i noticed this time they had a new store manager named Krystal, I think. She was very helpful and overall the friendliest person i've ever had talk to me about my car. Most shops feel forced, like they're just trying to sell stuff, but not her. She genuinely seemed interested in me and my car, like i wasn't just another name and VIN number. The mechanics are amazing as well. They all friendly and understanding. I won't be going anywhere else ever again as long as she's the store manager and the mechanics stay as friendly as they are.

1
Craftsman Auto Care - Sterling/Cascades

My vehicle needed a lot of work and they took the time to walk me through everything, along with pictures, of areas of concern. I'm very happy with this service and will definitely be coming back! Unfortunately I need to edit my posting from 3 months ago. I can no longer refer this repair shop. I took my vehicle back for another issue and they gave me a list of items that needed attention totally around $5000! I had two other mechanics look at my vehicle afterwards and they said I didn't need most of it. It's almost like this place works on commission and they need to upsell you extra stuff to keep up their numbers. Needless to say, I probably got taken once but it won't happen again. Plus their prices are expensive. There are better, more honest and cheaper repair shops, you just have to look for them.

Hi Lora, thank you for the stars! Great to hear that the Sterling shop took great care of you and your car. It is always important to us to make sure our customers are walked through the entire process. Your loyalty means the world to us! -Your Craftsman Team

- Craftsman Auto Care - Sterling/Cascades
5
Craftsman Auto Care - Alexandria

10/10, virtual details on the inspection is really nice thank you.

5
Craftsman Auto Care - Chantilly

Incredibly professional and thorough. Did a great job walking through recommendations. Very friendly.

5
Craftsman Auto Care - Alexandria

Absolutely Phenomenal! Went in right before closing knowing that I was going to be leaving my vehicle overnight. They made a commitment to complete the service the following day and did so accordingly. I will definitely be back!

PW, Thank you so much for your kind words! That means a lot to our whole team. I'm thrilled that we delivered the service that we promised. We are all looking forward to assisting you with any future repairs or maintenance. - Judy Curry

- Craftsman Auto Care - Alexandria
5
Craftsman Auto Care - Fairfax

The service on my car was excellent all the way from Matt behind the counter who greeted me to when I picked it up 2 days later!! Thank you and we will be back with our other car.

Thank you so much Deanna! So happy to hear this about your visit and we look forward to assisting you with all your auto needs. We’re always just a phone call or click away! -Judy Curry

- Craftsman Auto Care - Fairfax
5
Craftsman Auto Care - Sterling/Cascades

5
Craftsman Auto Care - Mclean

Thank you for servicing our car today and for accommodating on short notice -- very happy with the service/maintenance performed. Thank you for the recommendations.

5
Craftsman Auto Care - Alexandria

Craftsman was very thorough and notified me promptly when they found an unexpected problem. I’ve been going there for several years and they’ve always done quality work.

5
Craftsman Auto Care - Fairfax

I’ve been a customer since 2019 and they always provide top notch service each time. Very honest and helpful.