ALEXANDRIA , FAIRFAX, CHANTILLY, MERRIFIELD & MCLEAN AUTO REPAIR

5
Craftsman Auto Care - Mclean

Work done promptly and they did not pad the work to be done

5
Craftsman Auto Care - Fairfax

Excellent customer service. Richard at the front desk as well as their senior mechanic and staff are so courteous, polite and kind and professional. I learned that Valvoline staff I had recently services my car at had really done a number on my headlights! Craftsman Auto staff fixed that mess up for me and didn't even charge me for it. I found my new car place going forward for all my needs and will certainly recommend them to all my friends and coworkers. Thank you all at Craftsman for your integrity and honesty!

Veronica, Thanks for all this awesome feedback! We appreciate your support and we're so happy that we were able to take care of your headlights and make it right for you! Richard and the Fairfax team are here for any questions or anything you need - just give us a call. - Your Craftsman Team

- Craftsman Auto Care - Fairfax
5
Craftsman Auto Care - Fairfax

The appointment process was quick and easy. They were great about getting the car in to take a look at it quickly. After they ran the diagnostics they were wonderful and taking the time to go over each and every item. And they only let us leave with the car once they were 100% satisfied with how it was running.

5
Craftsman Auto Care - Merrifield

The service was fantastic and the team was even better. Felt like they took a special interest in assisting with my car service. I have definitely found a new place to all my car needs. Thank you. Cindy

5
Craftsman Auto Care - Fairfax

The service was genuine, straight forward, honest, and very professional. The prices are reasonable and the work is wonderful! The best alignment job I’ve ever seen! The techs took care of the noises heard when going over bumps and speed humps, fixed the problem with great speed!

5
Craftsman Auto Care - Alexandria

I consistently find the staff at Craftsman Auto (Alexandria) to be knowledgeable, friendly, and provides excellent customer service. They are trusted partners in taking great care of my cars. I never have to worry about unnecessary up-sell or being taken advantage of; which happens often at other auto shops. Craftsman Auto Care operates with integrity and excellence and comes HIGHLY recommended!

5
Craftsman Auto Care - Merrifield

Always excellent service. The management and mechanics go beyond what is expected to satisfy the customer.

5
Craftsman Auto Care - Chantilly

Chantilly Craftsman team is super conscientious and goes out its way to help you understand your vehicle's issues. They're very practical on triaging their work to those things that immediately needed and those than may go in time. Andrew and his team are very good to work with.

5
Craftsman Auto Care - Alexandria

I've been going to Craftsman Auto Care for over a year now, and they've become my go-to for general maintenance and repair. Andrew and his team are friendly, and provide a high value for their cost. I especially like the detailed diagnostic reports that get texted to me with each visit, allowing me to review descriptions, pictures, and understand the severity of needed / recommended repairs. They also often have a good racing story to share ;-). Keep up the good work guys, thanks!

Adam, Thank you so much for your feedback. This makes our Chantilly team very happy that we were able to meet your auto repair needs. We're thrilled that you loved our free digital health inspection - we agree that that its a great tool. We always have tons of crazy race stories and Andrew, who is our Pit Chief or our race team, has the best ones to share! We appreciate you and your business. - Your Craftsman Auto Care Team.

- Craftsman Auto Care - Alexandria
5
Craftsman Auto Care - Merrifield

Its always tough as a woman to find a new car place and hope they don't try to pull one over on you. I discovered this place a few months back and have now been there twice. Every time, everyone is friendly and helpful and will continue going here for service.