ALEXANDRIA , FAIRFAX, CHANTILLY, MERRIFIELD & MCLEAN AUTO REPAIR

I came here to get the state inspection/emissions completed. They were helpful with any questions I had, sent me an inspection report with photos and details about my vehicle, and were very professional. I will return here for any future vehicle needs.

Friendly, local, seems they know their craft. I could have given another 1/2 star if that was available. They were able to get my BMW in/out the same day, always a plus. I hope they continue the tradition of their predecessor in the the space the late, great McLean Auto Service.

Friendly & Helpful Service

The customer service was beyond expectations. Andrew is a very knowledgeable individual with outstanding customer service skills. I also want to recognize Mason for his professionalism and customer service. Both made me feel like I had been a long time customer, when in reality this was my first time at the shop. Even though, they couldn’t find the source of the problem, they did their best to recommend the next steps. I was impressed by the process of sharing in real time actual photos of the findings through the inspection of my vehicle; smart way to keep the customer informed and engage during the process. Not only it gives you a true sense of what is going on but also peace in mind knowing they are being absolutely forthcoming with recommendations. Unlike other shops and dealers where you go through the process “blindfolded” until you get the Bill. I will absolutely recommend Craftsman Autocare to anybody. Excellent job folks!

Craftsman Auto Care helped get my car back on the road after some electrical problems prevented it from starting. Craftsman accepted my car from the tow truck, analyzed the electrics, completed repairs, conducted a general inspection, and built a comprehensive report about my car. They made a stressful event (when my car didn't start!) into a pleasant experience. Leesa and Drew were particularly helpful when I arranged the drop-off over the phone, and the mechanics did fantastic work on the vehicle. Well done. I will return to Craftsman.

Excellent service and personalities

Richard is always great to work with. Gives good estimates of work to be done and time frame. Very friendly

I'm between 4 and 5 stars so I rounded up. The service was prompt and properly done, price was fair and good communication. I especially liked the complete summary of everything they checked with digital photos so I could see what they saw. My one possible concern is whether they recommend to replace things before they are needed. They recommended, but didn't push, that I replace the filters on the car, which has only 8,000 miles. I have to admit the photos made the filters look a little dirty, but normally filters should be good for 12 - 15k. I have had experiences with other places that pushed for unnecessary repairs for parts that were working, and the previous repair shop in this location was super honest all the time with me, so they have big shoes to fill. So far, I am happy with this new business and I will go back and hope they can maintain the high standards of their predecessor.