Northern VA Auto Repair

I was so fortunate to get my car seen and tested asap by Ray, the manager at Mclean Craftsman Auto Care. Va.they were booked solid but he kindly squeezed me in 2 days later. I had taken it to the dealer about a month before to get new tires, rods and brake pads replaced . I noticed a knocking sound a few days later after the service done at the Lexus dealer the sound was not consistent so I waited 2 weeks ( In the meantime I didn't need to drive my Lexus as I was going out of town later that week) but it never went away and occurred when I turned my wheel slightly. no engine light ever illuminated.on my return I had a friend look at it and he recommended I take it in if it continued but the engine was sound as well as brakes and the knocking had stopped but came back 3 days later so I took it to Craftsman Auto. The mechanics checked under the car and did a thorough test drive and were able to hear the knocking.What they found was unbelievable! Apparently the Lexus dealership did not tighten the lugs on my 3 new tires they replaced! I immediately realized what a dangerous predicament the Lexus dealer had put me in! Craftsman saved me and my family from what could have been a deadly outcome! I will add that I did take the car to the dealer first again and they insisted they had to do a diagnostic first which was over 200.00 and I am glad I refused and right away I called Ray in Mclean. Ray and his team kept me informed on what they were testing and checked to make sure I was comfortable during my wait time. I owe the entire team so many thanks and gratitude, and I was so surprised when Ray would not accept payment for services rendered! Mclean Craftsman auto are definitely my to go auto mechanics in the future!

I called around a few shops to get a quote for a tire rotation and this was the only shop that did it complementary. Awesome customer service throughout and the service was done exceptionally fast. Definitely coming back here for other services

Great service and the staff are excellent. Leesa helped get me in and out on time.

Of all car mechanics I have used, Craftsman is by far my favorite! Their service is quick, reliable and easy to schedule with.

Excellent service and extremely friendly staff. While traveling from FL to NH we stopped to visit my cousin in Alexandria and during our visit the brakes stopped functioning properly. Dropped my car off on Wednesday without an appointment and got it back mid-day on Friday. Incredible turn around and the friendliest service I’ve seen in a long time. DJ also answered some questions we had regarding our RV.

I’ve been taking my car here for about 2 years and they have been so good to me each time. Their services can be a little pricey, BUT you always know you’re getting great care and they’re the only folks I trust enough to bring my car to in the area. They take the time to walk you through any problems and the respective work that will need to be completed and always do a great job- I’ve not had a single problem with any of their work. Thanks guys!

Very detailed inspection report! Professional work! I waited for 2+ hours for an oil change. (I had an appointment) - but the quality of work was worth waiting! Free coffee and nice waiting area though.

Awesome business! They helped me immediately when my car was leaking fluid and gave me a prompt diagnosis. Staff was kind, friendly, and professional. I definitely recommend this auto shop!