Craftsman Auto Care - Fairfax
I was very much looking forward to rating this auto shop with five stars but I can’t because I’m waiting in the lobby at 2:32 for my car, that I brought in at 10am for an oil change. And they had just started on my car at 1:30pm (but again, my appointment was at 10am). I will say, however, that scheduling my appointment over the phone was pleasant and easy. I thought I would have had to cancel the appointment due to not having a ride to work (10 minute drive) and they offered to take me! Very gracious customer service gesture. I had a good experience with the man who drove me, I wish I remembered his name! If I remember or find out, I will update the review to include him personally. But really, I just don’t appreciate my time not being valued.
Hi Autumn, thank you for the review! We are happy to hear that you found ease scheduling an appointment and benefitted from our concierge service! We apologize for the wait you had for the digital inspection and oil change for your vehicle, and for any inconvenience this caused you. It is our hope to make this up to you in your next visit, and that we can provide even better vehicle and customer service for you and your car! We truly appreciate your business! - Your Craftsman Team
- Craftsman Auto Care - Fairfax