Northern VA Auto Repair

(833)-CRAFTS1

5
Craftsman Auto Care - Mclean

Hi Janelle, thank you for the stars! We truly appreciate your business! - Your Craftsman Team

- Craftsman Auto Care - Mclean
5
Craftsman Auto Care - Mclean

Hi Alanna, thank you for the review! We truly appreciate your business! - Your Craftsman Team

- Craftsman Auto Care - Mclean
5
Craftsman Auto Care - Sterling/Cascades

I want to thank crafts man and specially MR. ZIYA for his great customer service , he is really kind and professional, he repaired my Toyota Camry hybrid very fast with good price, I will definitely come back to him.

5
Craftsman Auto Care - Fairfax

It was very straightforward to set up an appointment and check-in. They were very upfront about concern about being able to do my wheel alignment due to potential clearance issues (I had new aftermarket wheels). They were able to creatively overcome the clearance thing. Mike was the mechanic that did my alignment, and he was very friendly and courteous. Mike showed me the potential issues and areas it might rub, and provided great advice on when to do a check up again. At no point did I feel like I was being sold something I don't need, and the pricing was reasonable! I do plan on returning for other services for my mustang.

Hi John, thank you for the stars! We are so happy to hear that the Fairfax crew took such great care of you and your mustang! It is great that you found ease setting up an appointment and checking in, and that you appreciated our upfront and honest report of your vehicle! We always strive to provide thorough, professional, and efficient services with full honesty! Your business means the world to us, and we look forward to working with you again! - Your Craftsman Team

- Craftsman Auto Care - Fairfax
4
Craftsman Auto Care - Fairfax

I was very much looking forward to rating this auto shop with five stars but I can’t because I’m waiting in the lobby at 2:32 for my car, that I brought in at 10am for an oil change. And they had just started on my car at 1:30pm (but again, my appointment was at 10am). I will say, however, that scheduling my appointment over the phone was pleasant and easy. I thought I would have had to cancel the appointment due to not having a ride to work (10 minute drive) and they offered to take me! Very gracious customer service gesture. I had a good experience with the man who drove me, I wish I remembered his name! If I remember or find out, I will update the review to include him personally. But really, I just don’t appreciate my time not being valued.

Hi Autumn, thank you for the review! We are happy to hear that you found ease scheduling an appointment and benefitted from our concierge service! We apologize for the wait you had for the digital inspection and oil change for your vehicle, and for any inconvenience this caused you. It is our hope to make this up to you in your next visit, and that we can provide even better vehicle and customer service for you and your car! We truly appreciate your business! - Your Craftsman Team

- Craftsman Auto Care - Fairfax
5
Craftsman Auto Care - Fairfax

Very thorough with the safety inspections.

Hi Austin, thank you for the review! We love to provide our customers with great car and customers service for your safety inspection! We truly appreciate your business! - Your Craftsman Team

- Craftsman Auto Care - Fairfax
5
Craftsman Auto Care - Fairfax

Came in for wheel alignments and state inspection, and they were speedy and polite throughout the process. The shop was clean and pleasant to wait in. The price was also reasonable.

Thank you so much for the review! We always strive to provide excellent, professional, and efficient services! We are also happy to hear that you enjoyed our showrooms! We truly appreciate your business! - Your Craftsman Team

- Craftsman Auto Care - Fairfax
4
Craftsman Auto Care - Chantilly

Hi Matt, thank you for the review! We truly appreciate your business! - Your Craftsman Team

- Craftsman Auto Care - Chantilly
5
Craftsman Auto Care - Alexandria

Honest

Hi Rahel, thank you for the review! Honesty is a cornerstone of the services we provide! We truly appreciate your business! - Your Craftsman Team

- Craftsman Auto Care - Alexandria
5
Craftsman Auto Care - Fairfax

Fast and efficient. Would definitely take my car here again.

Hi Sean, thank you for the stars! We always strive to provide professional and efficient services! Your business means the world to us! - Your Craftsman Team

- Craftsman Auto Care - Fairfax