ALEXANDRIA , FAIRFAX, CHANTILLY, MERRIFIELD, MCLEAN & Sterling/Cascades AUTO REPAIR

2
Craftsman Auto Care - Fairfax

Be careful with Craftsman Auto, they're very friendly and nice people but they use that against you and will try to sell you things you don't need or make it sound like there's a major issue when there isn't. They have fancy charts and pictures that will trick people and make their diagnosis look genuine and thorough, but they're salesman and will take advantage of you. Their diagnosis is misleading and will make you think more is wrong with your car than actually is. Failing items are mixed in with recommended ones with little to distinguish the difference. One guy even acted like he had trouble stopping while pulling my car around at rapid 5 mph speed (should have won an Oscar!). I took my car here for a state inspection, and knew one tire was bad and needed to be replaced. Along with the tire, they tried to tell me the shocks, brakes, the other 3 tires and a number of other maintenance items needed to be done. They failed my inspection for shocks, suspension and all tires. I wanted a second opinion before having them do anything so I took my car to the Honda dealership. The Honda dealership laughed and said they shouldn't have failed the inspection for anything except the one tire (which I knew about and planned to replace). I had new tires put on at Honda and they passed my car's inspection. No mention of any other issues. I will not be returning to Craftsman and wouldn't recommend them to anyone else.

5
Craftsman Auto Care - Fairfax

Wonderful and efficient service. I highly recommend this auto repair company. They went out of way to schedule my service early this morning so I wouldn't miss my doctor's appointment. It was a very nice and greatly appreciated act.

5
Craftsman Auto Care - Sterling/Cascades

The service at craftsman auto care was top notch. I was greeted by service manager. Tom knows his stuff I highly recommend for any and all auto repairs.

5
Craftsman Auto Care - Mclean

Very good service I felt comfortable having my work done there

5
Craftsman Auto Care - Alexandria

Outstanding customer service. Vehicle repair was quick and resolved the problem. Thank you, Craftsman Auto Care for your wonderful service!

5
Craftsman Auto Care - Sterling/Cascades

Once again Craftsman Auto (Sterling) impressed me with their impeccable service on my vehicle and super friendly and helpful staff in the front office. Steve was very helpful in setting me up with a ride and thoroughly explaining my car history maintenance and what's coming up; so I can be prepared. My car was well taken care of and feel like this team does care for your car like it was their own. Keep up the good work Craftsman Auto!!!

5
Craftsman Auto Care - Sterling/Cascades

Reynaldo did an excellent job

5
Craftsman Auto Care - Mclean

Always friendly, always efficient. Explain pricing up front, and explain thoroughly what they have accomplished with my car.

5
Craftsman Auto Care - Sterling/Cascades

Hi Ali, Thank you for the stars! Your business means the world to us. -Your Craftsman Team

- Craftsman Auto Care - Sterling/Cascades
5
Craftsman Auto Care - Mclean

I have now brought my car to Craftsman about 3-4 times and every time I at met with the friendliest, most accomodting staff. The last time I went there I had an electrical issue they couldn't fix, but it didnt stop them from trying, in the middle of a rain storm, without charging me a dime. They are so accommodating and have never once suggested an up charge or extra repair - I feel they are as trustworthy as they come. Really exceptional company.

Hi Bonnie, Thank you for the stars! What a kind review! We love to hear that you enjoyed your time at the McLean shop so much. We always want our customers to feel as if they can trust that we will do what we can to provide the best service, while keeping costs low. We truly appreciate your business. -Your Craftsman Team

- Craftsman Auto Care - Mclean