ALEXANDRIA , FAIRFAX, CHANTILLY, MERRIFIELD & MCLEAN AUTO REPAIR

5
Craftsman Auto Care - Mclean

I'm between 4 and 5 stars so I rounded up. The service was prompt and properly done, price was fair and good communication. I especially liked the complete summary of everything they checked with digital photos so I could see what they saw. My one possible concern is whether they recommend to replace things before they are needed. They recommended, but didn't push, that I replace the filters on the car, which has only 8,000 miles. I have to admit the photos made the filters look a little dirty, but normally filters should be good for 12 - 15k. I have had experiences with other places that pushed for unnecessary repairs for parts that were working, and the previous repair shop in this location was super honest all the time with me, so they have big shoes to fill. So far, I am happy with this new business and I will go back and hope they can maintain the high standards of their predecessor.

5
Craftsman Auto Care - Fairfax

I was having a regular maintenance check at Ourisman Toyota where I was given an estimate on a part for my 2008 RAV4 that I thought was not right. I took my vehicle to craftsman’s and asked them to look at my truck and told them what might be wrong. James was so nice and helpful and got an appointment for me same day. After they did the vehicle inspection they did note that my front driver side strut was leaking and took detailed photos and even took the time to show me. They also advised me that the passenger drive side was not bad but it would be good to get repaired with the alignment. Upon further inspection, My transmission fluid was black and needed to be replace and flushed which the dealer didn’t even mention to me on the check they did. James gave an estimate of the repairs and what was most important to get done first which I appreciated, I took my truck in the next day and they gave me a loaner car. My truck was finished in one day. James and the staff at craftsman’s really took care of me and made me feel more informed about the repairs that needed to be done. They took the time to explain everything in detail and I never felt pressured at all. This will be my new go to repair shop for all my maintenance going forward. I appreciated all the information and the customer service was outstanding.

Wow Mary! We really appreciate your kind words and our Fairfax team is thrilled that we were able to assess your Toyota and service the needed maintenance on your RAV4. Thank you for trusting us and allowing us to provide the expert repair advice and service that is an integral part of our family owned, local business! - Your Craftsman Team

- Craftsman Auto Care - Fairfax
5
Craftsman Auto Care - Fairfax

I come to Fairfax Craftsman Auto for oil change , for the first time. The staff is always friendly & professionally. The do , great service and finish the job on time, I will recommended to my family and friends I am rating 5 stars.

5
Craftsman Auto Care - Merrifield

These guys are great. I come here for an oil change. They do computerized inspection on your vehicle at no extra charge. I highly recommend them.

5
Craftsman Auto Care - Fairfax

Thank you for your business, Rachel!

- Craftsman Auto Care - Fairfax
5
Craftsman Auto Care - Alexandria

My first time there since moving to the area, and Craftsman Auto Care treated me like a long time customer, provided me with the most thorough inspection of my vehicle, and a detailed digital report with photos that empowered me with the ability to take the vehicle bought to the Dealer I had just purchased at and was given an immediate refund. Craftsman Auto care has more than earned my trust and all future business to do with the maintenance of all my family vehicles.

5
Craftsman Auto Care - Merrifield

As always, I get outstanding service from Jeremy and the staff at Craftsman Auto Care. The honest evaluation of my car is appreciated. Thanks!!

5
Craftsman Auto Care - Merrifield

The above stars are not working, but I’m rating 5 stars! Top notch! Everyone is so knowledgeable and so helpful. I am so fortunate to have such stellar auto care! Thank you!

5
Craftsman Auto Care - Mclean

N/a

5
Craftsman Auto Care - Mclean

Great service!