Northern VA Auto Repair

(833)-CRAFTS1

5
Craftsman Auto Care - Mclean

As a first timer, after doing research on Craftsman Auto Care and reading many satisfied customers, I decided to be like them. So I was rewarded with great service on my Audi A6, and will be back when necessary. Many thanks for their people and I highly recommend them 👍.

Hi Severin, thank you for the review! We are so happy that you came to us with your Audi A6 and that our awesome McLean crew could help you out! We are always here when you need us! Your business and recommendation to others means the world to us! - Your Craftsman Team

- Craftsman Auto Care - Mclean
5
Craftsman Auto Care - Fairfax

Craftsman Auto guys saved the day for us again. Believe me if I praise someone for their work it’s for real. First, I made huge mistake and took my vehicle to another auto center that starts with a N here in Fairfax. They flat out told me they couldn’t repair my car “ take it else where”. And I did just that, I immediately called Craftsman and the manager said bring it in right now within 30 minutes those professional mechanics diagnosed the issued , quoted me a price. And gave me estimated time for part and repair . I was so grateful to receive this kind of service . The whole staff is kind , professional and trust worthy. And the owner is a delight to speak to as well. My daughter and I appreciate all of you guys. Keep up the good work! I will be referring your shop to my friends and family. 👍🏾😊 ❤️

5
Craftsman Auto Care - Sterling/Cascades

Great service friendly and honest people affordable payment plans GOD bless yall in the Mighty Name of our KING JESUS amen

Hi Zachary, thank you for the review! We are so happy to hear of your experience with our Sterling crew! We truly appreciate your business! - Your Craftsman Team

- Craftsman Auto Care - Sterling/Cascades
5
Craftsman Auto Care - Sterling/Cascades

Excellent customer service! Highly recommend!

Hi Lorena, thank you for the review! This is what we always strive to provide. Your business and recommendation to others means the world to us! - Your Craftsman Team

- Craftsman Auto Care - Sterling/Cascades
1
Craftsman Auto Care - Fairfax

I'm giving one star for this place. 1. Made an appointment a week ago at 8.00 a.m. Dropping the car off at 8.00 a.m. and sitting there for 1.10 hrs. with my car still in the lot. Many cars come after are getting service before me. What is the point of an appointment? 2. I have been told by a technician the shop cannot install 245/35R20 on 20x9 rim which is ridiculous. The size is within the specification by the manufacturer on 20x9 rim. Just one true opinion.

5
Craftsman Auto Care - Fairfax

My Power Seats and Mirrors stopped working on my 2013 F150 after I reached down between the seats and console to retrieve my phone. I suspected that I might have loosed a power wire connection. I took the truck to the local Ford Dealer in Fairfax and told them the problem. They told me they would do a diag. They would have to charge me a separate diag fee for the mirror and seat. I told them just do seat hoping they figure out the issue. Anyway, they say "Need to start by replacing driver's side seat module, programming, and then recheck for any other issues" estimate would be $1060.00. I thought to myself I just paid for a diag to the find problem, not start replacing parts to the find problem. I declined and told them I would get a second opinion. I came to here and had them do a diag, they did not try to charge me for both items, told them what I think might have happened. Matt and his staff were very professional and Matt explained the problem after his mechanic properly diagnosed the issue later that day. The problem as I suspected was a loose power connection underneath the seat that i probably dislodged while reaching for my phone. He reconnected the loose wire fitting and my power seats and mirrors are back to normal. They saved me a lot of money and headaches. I highly recommend Matt and his staff for their exceptional customer service and honesty. Thank You!

Hi David, thank you for the review! We are so happy to hear that you came to us for a second opinion, and that Matt and our awesome Fairfax crew were able to help you out! Our free digital inspections are a great way to get a thorough understanding of your vehicle before moving ahead with any services! We are ecstatic that we could get your vehicle back on the road in top shape. Your business and recommendation to others means the world to us - we're always here for anything you need! - Your Craftsman Team

- Craftsman Auto Care - Fairfax
5
Craftsman Auto Care - Sterling/Cascades

Had small tire leaking from the valve core, they had me in and out in no time and I had a pleasure talking with everyone. Great people, and that original Curry quality. I'll definitely come here again.

Hi Jacob, thank you for the review! We are so happy that we could help you out with that leak in an efficient and professional manner! The Curry quality is so important to us, with each and every customer and car. We truly appreciate your business and are here of anything you need! - Your Craftsman Team

- Craftsman Auto Care - Sterling/Cascades
5
Craftsman Auto Care - Alexandria

I came in to get a second opinion on my 2006 Honda Accord. I submitted an appointment request online and received a confirmation via email shortly after. I dropped my car off and the gentleman at the desk was very friendly. He gave me a rough estimate of when I would hear from them and I went on my way. A few hours later, I received a text with a link to my inspection. I was extremely impressed with the inspection I received because it included pictures of my car and detailed comments on what was wrong or what was good. This was really impressive as I have never received such before. Unfortunately, the quote to have my car repaired was over budget given how old the car was so I didn’t go through with the repairs. However, I would definitely go back for service and would recommend them to others!

Hi Gabrielle, thank you for the review! We are so happy to hear that you found ease in making an appointment online and appreciated the customer service that is so important to us! Our digital inspections are a great way to build trust with our customers and for you to see exactly what we see! We are always here for anything you need and your business and recommendation to others means the world to us! - Your Craftsman Team

- Craftsman Auto Care - Alexandria
1
Craftsman Auto Care - Fairfax

Be Aware ! Be Aware from this guys ! THEY ARE SCAMMERS ! I just got my BMW Repair about 12/22/22 and they “ fixed “ engine oil leak ! They did complete maintenance to my BMW they change Air filter,carbin Air filter,Engine Filter, Yesterday I got my car in there Shop for insurance claim abut 3 Wheels replacement And guess what the messed up me BMW 1 oil Engine Leak ? 2 Transmission Fluid ? 3 Front Suspension ? 4 Rear Suspension ? 5 Exhaust System ? Be very careful I will get second opinions before you get any repair from this guys Not professional they are Crooks Jack up the price I take my BMW to the dealer in Maryland Everything that they did to my BMW will be fixed Make no mistake I will take them To Court And make sure that they will pay me back for All what they did Don’t take your car to this guys Be carful. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Eli - This review is very misleading as to what we provided for you and your vehicle. Per our records, this vehicle was previously owned by a different customer of ours. The photos of invoices you have attached to this review are services we provided for the previous owner of this vehicle. All the work stated was performed before you owned the vehicle. Yesterday, on 1/17/2022 you came to us for a full diagnostic/inspection after you mentioned you hit something in the road and wanted an estimate for any potential damage caused. As with every vehicle that comes through our shop, we perform a thorough inspection of the car with various photos and our analysis of what we see. We then make recommendations to the customer based on our expert findings. This information is then turned over to the customer for them to decide how they would like to move forward. The full diagnostic inspection was the only service that we provided for you as our customer on your newly acquired BMW. Everything we recommended was based on expert findings, and it is our job as your auto repair experts to share all information acquired with you in order to keep your vehicle in the best shape possible. For example, the recommended struts & shocks on the front and rear is due to the age/mileage of your vehicle and is in alignment with the manufacturer’s recommendation. (2012 BMW 535 w/ 113,000 miles). We’ve reached out to you regarding this issue over the phone, but unfortunately you are still unsatisfied with our professional recommendations. If you would like to have another conversation on our findings, you can reach us at 703-272-3216.

- Craftsman Auto Care - Fairfax
5
Craftsman Auto Care - Sterling/Cascades

Best shop around. Their shop is clean, organized and careful. They gave my car the best alignment I've ever had. The car drives straight even when braking.

Hi Aaron, thank you for the review! We are SO happy to hear that we could give your vehicle such a great alignment, and that you enjoyed the showroom as well! We are always here for anything you need and truly appreciate your business! - Your Craftsman Team

- Craftsman Auto Care - Sterling/Cascades