Craftsman Auto Care - Fairfax
I was having a regular maintenance check at Ourisman Toyota where I was given an estimate on a part for my 2008 RAV4 that I thought was not right. I took my vehicle to craftsman’s and asked them to look at my truck and told them what might be wrong. James was so nice and helpful and got an appointment for me same day. After they did the vehicle inspection they did note that my front driver side strut was leaking and took detailed photos and even took the time to show me. They also advised me that the passenger drive side was not bad but it would be good to get repaired with the alignment. Upon further inspection, My transmission fluid was black and needed to be replace and flushed which the dealer didn’t even mention to me on the check they did. James gave an estimate of the repairs and what was most important to get done first which I appreciated, I took my truck in the next day and they gave me a loaner car. My truck was finished in one day. James and the staff at craftsman’s really took care of me and made me feel more informed about the repairs that needed to be done. They took the time to explain everything in detail and I never felt pressured at all. This will be my new go to repair shop for all my maintenance going forward. I appreciated all the information and the customer service was outstanding.
Wow Mary! We really appreciate your kind words and our Fairfax team is thrilled that we were able to assess your Toyota and service the needed maintenance on your RAV4. Thank you for trusting us and allowing us to provide the expert repair advice and service that is an integral part of our family owned, local business! - Your Craftsman Team
- Craftsman Auto Care - Fairfax