ALEXANDRIA , FAIRFAX, CHANTILLY, MERRIFIELD & MCLEAN AUTO REPAIR

5
Craftsman Auto Care - Alexandria

THE ABSOLUTE BEST AUTO SHOP EXPERIENCE! I cannot say enough to express how great the Fairfax Craftsman Auto shop is, but I'm going to try. I think it all starts with their incredible customer service. The staff is all very professional, knowledgeable, and friendly, and they take the time to really establish a relationship and trust with their clients. Whenever you bring your car in, they first provide a digital inspection report that includes photos of your car, with a color coded status for each piece (red, yellow, green). As someone who doesn't know a whole lot about the inner workings of a car, I really like how this lays out the "health" of your car in easy to understand terms. Then they follow up with a phone call to explain everything and give you options regarding the next steps. They are very up-front and honest about pricing and never try to push you into paying for something that you don't need. The staff at Fairfax Craftsman is just the best, and I trust them with my car completely. I would HIGHLY recommend taking your vehicle to these guys, you won't be disappointed!

5
Craftsman Auto Care - Mclean

Professional, prompt service. Thank you.

5
Craftsman Auto Care - Fairfax

THE ABSOLUTE BEST AUTO SHOP EXPERIENCE! I cannot say enough to express how great the Fairfax Craftsman Auto shop is, but I'm going to try. I think it all starts with their incredible customer service. The staff is all very professional, knowledgeable, and friendly, and they take the time to really establish a relationship and trust with their clients. Whenever you bring your car in, they first provide a digital inspection report that includes photos of your car, with a color coded status for each piece (red, yellow, green). As someone who doesn't know a whole lot about the inner workings of a car, I really like how this lays out the "health" of your car in easy to understand terms. Then they follow up with a phone call to explain everything and give you options regarding the next steps. They are very up-front and honest about pricing and never try to push you into paying for something that you don't need. The staff at Fairfax Craftsman is just the best, and I trust them with my car completely. I would HIGHLY recommend taking your vehicle to these guys, you won't be disappointed!

You're the absolute best customer, Emily! We truly appreciate you sharing your experience in this amazing review with Craftsman and what you love most about your visits. Our team will always go above and beyond to make sure you are happy and well informed on the status of your vehicle. We're so glad that you find our digital inspections with the photos and notes helpful in learning the health of your vehicle - this is also a great tool in planning when you may need future auto repairs. Whatever you need and however our team can assist you, we're just a phone call away! -Your Craftsman Team

- Craftsman Auto Care - Fairfax
5
Craftsman Auto Care - Fairfax

Was really good and fast!

5
Craftsman Auto Care - Chantilly

Everyone at the shop is really nice and knowledgeable. They all go out of there way to help. Thank you for your service.

5
Craftsman Auto Care - Alexandria

Outstanding service and management ! Very straightforward about status of car and services needed. Staff is friendly and honest about their work. Enjoyed text with pictures that showed recommendations and work done to my car.

5
Craftsman Auto Care - Merrifield

Great service, they went above and beyond and did a full inspection of my car and let me know what else needed to be fixed!

5
Craftsman Auto Care - Alexandria

Great customer service and on time work! Thanks for your efficient help!

5
Craftsman Auto Care - Mclean

I trust Craftsman Auto Care to take tender care of my 2003 Jaguar XJ8.

5
Craftsman Auto Care - Fairfax

Met expectation, customer service was friendly, car was ready s peomised.