4/19/2015
5

I can't sing these guys' praises enough. John and Cyrus are genuinely honest and friendly people. I've been one of their frequent customers since my car is a problem child, and multiple times they've found additional (small) problems that they've fixed at no additional cost to me. Can't recommend them enough!

Craftsman Auto Care - Alexandria
4/11/2015
5

This is the most honest auto shop I have ever been to, and I've been to many from CA to VA! I was coming here for a while with my Audi A4 because they don't charge an arm and a leg like German specialists and dealerships do but they still know how to work on them. I hadn't been back in a while but today I brought my new car in and needed some exhaust/muffler work done. I originally had an 8am appointment but ended up being 2 hours late. They initially turned me down because they were too busy but Cyrus remembered me from my Audi so he went ahead and squeezed me into their tight rotation. They ended up doing a great job and their prices are always competitive! They even fixed the rubber lining on my front lip by putting clips to secure it and I didn't even ask them to! I will always bring my car here from now on.

Craftsman Auto Care - Alexandria
3/5/2015
5

I service my Audi and my Ford here. So far, this place is great! Brakes for my Audi would have cost me $900 (labor + parts) at the dealership. I ordered my own brakes and I paid Kingstowne Auto to install them. I saved almost 70% off what the dealer was trying to charge me! Also, they don't charge you to do routine checks - they only charge for the work that needs to be done. The prices are very good for labor (I order all my own parts) and the repairs get finished by the time I get off of work. I wish I had started bringing my vehicles here a long time ago, I would have saved thousands upon thousands of dollars vs. taking my vehicles to the dealers. I service my Audi and my Ford here. So far, this place is great! Brakes for my Audi would have cost me $900 (labor + parts) at the dealership. I ordered my own brakes and I paid Kingstowne Auto to install them. I saved almost 70% off what the dealer was trying to charge me! Also, they don't charge you to do routine checks - they only charge for the work that needs to be done. The prices are very good for labor (I order all my own parts) and the repairs get finished by the time I get off of work. I wish I had started bringing my vehicles here a long time ago, I would have saved thousands upon thousands of dollars vs. taking my vehicles to the dealers.

Craftsman Auto Care - Alexandria
1/28/2015
5

As someone who's worked on cars for 40 years myself, I know how to spot bad practices and competent, honest car repair service. I've never had anything but decent service from these guys. They apparently operate on the principle of treating customers well so they'll come back. It works with me.

Craftsman Auto Care - Alexandria
12/14/2013
5

The lifted my 4Runner for me and came in under cost. They have done a bunch of other work for me ontime and on budget. They are VERY professional and their communications with customers is great; that matters to me.

Craftsman Auto Care - Alexandria
12/12/2013
5

I have been a customer of Kingstowne Auto Care for over 15 years. I have a multiple car household, these guys keep all of our cars running in tip top shape. I find these guys to be honest and skilled auto care specialists.I have also recommending them to my friends and co-workers who share my same opinion.

Craftsman Auto Care - Alexandria
8/14/2013
4

These guys helped me out in a moment of need recently. I stopped by their shop on a Friday afternoon, due to a burning odor and trace amounts of smoke coming from the engine bay of my vehicle. While getting ready to drive the car inside their garage and up on a lift, one of the mechanics found the problem right away--a large black plastic bag had gotten snagged to the underside of my vehicle, and the hot pipes had started burning it. Whew! Anyway, glad this shop helped me out, which was a Friday afternoon (good luck finding anyone still working then) and I had to drive from Virginia to Maryland. And no charge. Thanks, guys! These guys helped me out in a moment of need recently. I stopped by their shop on a Friday afternoon, due to a burning odor and trace amounts of smoke coming from the engine bay of my vehicle. While getting ready to drive the car inside their garage and up on a lift, one of the mechanics found the problem right away--a large black plastic bag had gotten snagged to the underside of my vehicle, and the hot pipes had started burning it. Whew! Anyway, glad this shop helped me out, which was a Friday afternoon (good luck finding anyone still working then) and I had to drive from Virginia to Maryland. And no charge. Thanks, guys!

Craftsman Auto Care - Alexandria
2/27/2013
5

Price as great, friendly service, and was called to confirm anything that was in question. We will be returning.

Craftsman Auto Care - Alexandria
7/24/2012
4

I had a flat tire and was able to barely made it to Kingstowne Auto Care. I just needed a quick tire change and the desk attendant quickly got a mechanic and he changed it on the spot for me. I was in and out in 15 minutes. No waiting, no large bill either! Thanks for getting me back on the road faster than AAA!

Craftsman Auto Care - Alexandria
1/11/2012
4

What a great repair shop. I was in need of brake pads and rotors on the front of my Explorer, as well as an examination of a problematic emergency brake. They were by far the lowest quote (4 different options - and by $60) on the brakes and while the e-brake needed an expensive repair, the costs were 2/3 parts. The labor was reasonable, and the repairs are well done. Kingstowne called as I requested once the problem was evaluated and only made repairs with my go-ahead. They were also helpful allowing me to pay by phone and locking my keys in the car so it could be picked up after hours during my work-week!

Craftsman Auto Care - Alexandria
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