Northern VA Auto Repair

(833)-CRAFTS1

5
Craftsman Auto Care - Fairfax

As a first time customer, I was very pleased with my experience. Unlike my experiences with getting regular maintenance at the dealership, there was no upselling for work that may or may not be needed. I will be a returning customer.

5
Craftsman Auto Care - Fairfax

Everything went as expected!

5
Craftsman Auto Care - Fairfax

Thorough, professional, and cost effective. Every interaction has left me feeling good about my choice every time I walk out.

5
Craftsman Auto Care - Fairfax

I've been there twice and both times they were professional and courteous. Having worked in the auto repair industry I know what to look for and Everything was handled superbly.

5
Craftsman Auto Care - Fairfax

Nice facility, with friendly, helpful and efficient service. All items/issues adequately explained as are the repair/replacement options. I have been very satisfied with my experiences.

1
Craftsman Auto Care - Fairfax

For changing tires it is taking 3 hours and i have no idea why? They said it would take only 1 hour however I had to cancel my meeting for this ! This place needs to get it done in time because i dont want to wait for an extra 2 hour!

Hello Enkhjinzaya - We looked up your name in our system and are unable to find any record of service. However, If we were changing all 4 tires on your vehicle - we would not provide a quote of only 1 hour. With todays vehicles, installing the TPMS (tire pressure monitoring systems) can take quite a bit longer, as you have to be careful not to damage the sensors on install. We then must scan the sensors and upload the information into the vehicle. Please call us at (703) 272-3216 so we can discuss further!

- Craftsman Auto Care - Fairfax
5
Craftsman Auto Care - Fairfax

From start to finish, my experiences at Craftsman Auto Care have been the best I’ve ever received. They are very friendly, approachable, and extremely knowledgeable and go above and beyond in the commitment to their customers. Jeremy, especially, was most helpful in my recent visit to Craftsman. Thanks so much and I look forward to having my car serviced again at Craftsman!

5
Craftsman Auto Care - Fairfax

Very professional and friendly staff, well organized auto care, responsive mechanics and welcoming reception

Thank you for the stars, Mohammad! -Your Craftsman Team

- Craftsman Auto Care - Fairfax
5
Craftsman Auto Care - Fairfax

I’ve only been here twice but their mechanic/associate Jeremy was very helpful and just an all around stand up person. If his character is indicative of the quality of customer service their staff exudes, then you vehicle is in great hands. Don’t hesitate to give them a call either, very down to earth and very willing to help.

1
Craftsman Auto Care - Fairfax

$1,300 overpriced.

Christopher - Because your Honda is 15 years old with over 130,000 miles, there unfortunately is a lot of work that must be completed in order to pass inspection. We will not be the least expensive shop around and neither the most expensive. This is due to the fact that we only use high quality parts, employ the best ASE-certified technicians, and have a 3 year/36,000 mile warranty on all repairs! Please call the shop if you would like to discuss further - (703) 272-3216.

- Craftsman Auto Care - Fairfax