Very impressed! First visit today for a headlight bulb replacement in my Subaru. Customer Service was outstanding! Bob explained in detail some upcoming service items my car will need to have completed. Unlike the dealer or other garages, I never felt pressured to buy these service items on the spot. Bob gave me a detailed priority list with prices so I can fit the items in my budget going forward. I will definitely be a repeat customer!

Excellent service. Very pleasant employees. Work completed on time and as expected. Highly recommend.

Outstanding service and customer service. Very, very thorough and honest.

Absolutely thrilled with the service at Craftsman of McLean. I took my car in for VA inspection and they took a thorough look at it giving me photos of a problem that can be taken care of under OEM warranty, and followed up to make sure I understood. Terrific!

The whole process was very efficient and customer service focused.

many detailed images about my car and they checked the tires REALLY carefully/ helped me found a dangerous crack (image uploaded)and provided reasonable prices for NEW TIRES(I compared prices from tirerack and costco, maximum only around $10 difference and Craftsmen can deliver the tires NEXT DAY Morning ) they were also really honest about If I buy michelins online NOW personally I get $75 rebate but order through them I will not be able to get the rebate I appreciate their honesty and care, I ordered a whole set of tires from them without hesitation (my old tires discontinued and got uneven wear during last 3 years) I got the lifetime alignment package for my car from firestone, but i will still do my car’s alignment this time (after install the new tires)with craftsman because It is more convenient for me and I like their detailed reports

Vehicle emissions and state inspection done...In/out time: 2hours.