Northern VA Auto Repair

(833)-CRAFTS1

4
Craftsman Auto Care - Fairfax

Craftsman auto care is a great place to take your car when you need big ticket items fixed. I’ve been here a few times for small stuff and the service has always been very good. I think they overcharge a bit for an oil change so you’re probably better off doing it yourself or going somewhere else. But overall a great place that charges a little more than others but offers great service.

Hi Mitchell, thank you for the review! We are happy to hear of your experience with our Fairfax crew and that you appreciate the services we provide! We truly appreciate your business! - Your Craftsman Team

- Craftsman Auto Care - Fairfax
5
Craftsman Auto Care - Fairfax

Made an appt to have my main headlights replaced. Great price to get both bulbs replaced. They even did a digital report at no charge. Krystal was very nice & explained some concerns.

Thank you for the review, K! Our digital inspections are a great way to thoroughly assess your car and for you to see exactly what we see! We are so happy to hear that you received efficient, professional service! Krystal and the Fairfax crew are the best! We truly appreciate your business! - Your Craftsman Team

- Craftsman Auto Care - Fairfax
5
Craftsman Auto Care - Fairfax

Got here last minute, oil was leaking and all hope was lost. They gave me a free estimate and checked what was wrong while everywhere else was charging me just to check the issue and not start fixing the issue. Definitely recommend this place.

Hi Richard, thank you for the review! Our free and thorough digital inspections provide a comprehensive assessment of your vehicle! Your business and recommendation to others means the world to us! - Your Craftsman Team

- Craftsman Auto Care - Fairfax
5
Craftsman Auto Care - Fairfax

This place is wonderful!!! Everyone is so thorough, and they are very patient with helping you understand more about your vehicle!

Hi Meridyth, thank you for the review! We always want you to feel as confident as we are servicing your vehicle! Your business means the world to us! - Your Craftsman Team

- Craftsman Auto Care - Fairfax
5
Craftsman Auto Care - Fairfax

They were super helpful when my tires were low. I would definitely recommend this place. Super helpful, fast, and friendly!!!

5
Craftsman Auto Care - Fairfax

Great staff. They are helpful, pleasant and only suggest work that needs to be done. I always have a great experience with them.

5
Craftsman Auto Care - Fairfax

It was very straightforward to set up an appointment and check-in. They were very upfront about concern about being able to do my wheel alignment due to potential clearance issues (I had new aftermarket wheels). They were able to creatively overcome the clearance thing. Mike was the mechanic that did my alignment, and he was very friendly and courteous. Mike showed me the potential issues and areas it might rub, and provided great advice on when to do a check up again. At no point did I feel like I was being sold something I don't need, and the pricing was reasonable! I do plan on returning for other services for my mustang.

Hi John, thank you for the stars! We are so happy to hear that the Fairfax crew took such great care of you and your mustang! It is great that you found ease setting up an appointment and checking in, and that you appreciated our upfront and honest report of your vehicle! We always strive to provide thorough, professional, and efficient services with full honesty! Your business means the world to us, and we look forward to working with you again! - Your Craftsman Team

- Craftsman Auto Care - Fairfax
4
Craftsman Auto Care - Fairfax

I was very much looking forward to rating this auto shop with five stars but I can’t because I’m waiting in the lobby at 2:32 for my car, that I brought in at 10am for an oil change. And they had just started on my car at 1:30pm (but again, my appointment was at 10am). I will say, however, that scheduling my appointment over the phone was pleasant and easy. I thought I would have had to cancel the appointment due to not having a ride to work (10 minute drive) and they offered to take me! Very gracious customer service gesture. I had a good experience with the man who drove me, I wish I remembered his name! If I remember or find out, I will update the review to include him personally. But really, I just don’t appreciate my time not being valued.

Hi Autumn, thank you for the review! We are happy to hear that you found ease scheduling an appointment and benefitted from our concierge service! We apologize for the wait you had for the digital inspection and oil change for your vehicle, and for any inconvenience this caused you. It is our hope to make this up to you in your next visit, and that we can provide even better vehicle and customer service for you and your car! We truly appreciate your business! - Your Craftsman Team

- Craftsman Auto Care - Fairfax
5
Craftsman Auto Care - Fairfax

Very thorough with the safety inspections.

Hi Austin, thank you for the review! We love to provide our customers with great car and customers service for your safety inspection! We truly appreciate your business! - Your Craftsman Team

- Craftsman Auto Care - Fairfax
5
Craftsman Auto Care - Fairfax

Came in for wheel alignments and state inspection, and they were speedy and polite throughout the process. The shop was clean and pleasant to wait in. The price was also reasonable.

Thank you so much for the review! We always strive to provide excellent, professional, and efficient services! We are also happy to hear that you enjoyed our showrooms! We truly appreciate your business! - Your Craftsman Team

- Craftsman Auto Care - Fairfax