Craftsman Auto Care - Fairfax
I had an appointment for the oil change at 1:00 pm the gentleman told me it will be done within 1 hour I took UBER to school came back at 3:15 and saw they just took my car to the service and I had to wait another hour so they can finish it, please respect the customer time and don’t lie. Awful customer service
Hasib - We let you know from the start that the oil change service would take at least 2 hours. If you cannot recall, we have video and audio evidence to prove our statement. We do not feel this review is fair, as though we did take a little longer on your vehicle, you were still pleased with the work we completed. If you want to discuss further, please give us a call at (703) 272-3216.
- Craftsman Auto Care - Fairfax