Craftsman Auto Care - Alexandria
Over charge for labor and take advantage of it being a high cost area. Update - I took my husband's truck in for an inspection, it passed everything BUT the front brake + rotors. You told us it would be $650.00. So I stand with my previous statement. Parts cost exactly $160.00 standard price is $400.00 for brakes(lifetime warranty) and rotor + labor. Especially around the holidays that's an insane way to jack up labor charges and taking full advantage of it being a high cost area. I don't doubt the skills your mechanics have. I just chose to share my experience for people who don't have a lot of money.
Hi Amanda, thanks for your input. I looked in our records because I wanted to reach out to you, but have no records of you ever coming into our shop. I wanted to speak with you to find out what the issue was. Although we are definitely not the cheapest guys in town, we definitely aren’t the most expensive either. We do employ four ASE Master Technicians, each with over 30 years experience and use only the highest quality parts available to ensure the highest quality repairs. I’m wondering if you have the correct shop since we have no record of ever servicing your car? I would love to speak to you to try and resolve this. My cell phone is 703-909-1819, please feel free to call me any time.
- Craftsman Auto Care - Alexandria