These people are the best! PERIOD! They went beyond the call of duty to make sure my Lexus pass emissions. I learned a lot about my own car while it was being serviced. The entire staff were excellent to work with and I would highly recommend anyone in the area to entrust their car to Craftsman Auto. I will only be taking my cars here from now on! Satisfied customer.

Thanks for keeping my BMW running well!

I love the report Craftsmans provided at the end of the service.

I love having an auto care shop that I can rely on and trust. The staff is courteous, helpful, and efficient. I go to them for all my car needs, even if it is to call with a quick question. I trust that they will not take advantage of me and only do what is necessary for my car.

Very communicative and helpful. Always friendly and fast service.

I’m always nervous about going to a new car place because I’m a young female that honestly knows nothing about cars but I went in kinda knowing what was going on with my car and the lady at the front desk was very nice and helpful. Later on Matt called me and gave pretty a much a full analysis of my car and it’s passing and nonpassing points which was super helpful. He was straight forward and honest and worked with me on what I wanted to get done now. There’s even a student discount which I appreciate so much! Definitely a good place to go if you don’t know what you’re doing because they help you alone the way!

This is a follow up to my 5 star review from a year ago. We recently took our car for a thorough check up before an out of town trip and learned that the checkup was NOT thorough when our brakes began to fail 100 miles into our 400 mile road trip. According to the out of town repair shop, our rear brakes were so rusted they were fixed in place. This amount of rust does not appear over night. We had to spend over $1,200 to have our car repaired. Upon our return to town, I contacted Wayne to get a better understanding for how this might have been missed and was met with nonchalance and a blatant disregard for what my family experienced. Since this situation threatened my family’s safety and McLean auto showed a lack of care for this, I wanted to update my prior review. We are no longer taking our cars here. This saddens us after 2 years of great experiences. Had their response to what happened been different, we might have continued going.

They are professionals in their job.

I am very pleased with the service received at Craftman Auto -Alexandria. From the detailed explanation to a comprehensive invoice, and mostly great customer service, I will definitely become a longtime client.

Brandon and Drew are very helpful. Knowledgeable. Honest. Professional. I’ve had good experiences working with them on all of our family’s 3 vehicles. Definitely recommend this shop.