ALEXANDRIA , FAIRFAX, CHANTILLY, MERRIFIELD & MCLEAN AUTO REPAIR

1
Craftsman Auto Care - Mclean

Very Disappointed. I had replacement cooling systems components including a radiator a few years ago from these guys. My wife recently ended up stranded on the GW on the first cold evening due to an overheating. I had it towed to these guys. It was determined that a factory hose clamp broke and all the antifreeze leaked out. When asked, the response was “that happens”. My concern is why were the original clamps used and not replaced when pretty much all the other parts were. It was a pricey repair you would think another $1 clamp would not break the bank. There was total indifference to my questions and I was handed an invoice and I had pay to repair the repair. I could of argued more but I just paid and left very disappointed. I have 4 of my own cars and 3 young drivers with cars. There are other places to get repairs in Mclean so we have removed this vendor from our list

5
Craftsman Auto Care - Fairfax

Craftsmen did a complimentary car inspection and it passed but they recommended some services. They photographed it to show me what was wrong and the person walked through all the recommendations. They also sent me an email and a text message detailing what was done and a quote as to how much the services costs. I appreciated their professionalism and promptness of getting my car inspected. I would defnitely consider them for any future service I have done.

5
Craftsman Auto Care - Fairfax

Excellent service and pricing

4
Craftsman Auto Care - Fairfax

Great customer service experience!

5
Craftsman Auto Care - Fairfax

Great experience. Went to get a new set of tires for the car, and worked with Doug and Sean to do so. Great service. The folks there are knowledgeable, and they did a great job of explaining the rationale behind their recommendations.

Thank you Jason! So happy that Doug and Sean addressed all your concerns and were able to get you a new set of tires! We all appreciate your business!

- Craftsman Auto Care - Fairfax
5
Craftsman Auto Care - Fairfax

Superb analysis. Kudos guys!!

5
Craftsman Auto Care - Fairfax

awesome

5
Craftsman Auto Care - Fairfax

Comfortable while waiting, thorough discussion of inspection with plenty of photos - great experience!

5
Craftsman Auto Care - Alexandria

Always great service. Very skilled technicians

5
Craftsman Auto Care - Fairfax

Very professional and friendly. The price was very reasonable for light bulb replacement and oil change. Much cheaper than the place I used to go. Keep it up!!