ALEXANDRIA , FAIRFAX, CHANTILLY, MERRIFIELD & MCLEAN AUTO REPAIR

5
Craftsman Auto Care - Fairfax

Excellent service. I will return.

5
Craftsman Auto Care - Fairfax

Very thorough and professional. Used a groupon. Highly recommended

5
Craftsman Auto Care - Fairfax

I needed an emissions inspection completed on short notice at the end of the month. I came in the late afternoon and was taken care of right away. The new facility is great, the service personnel were polite and knowledgeable, and the waiting area was the best I've seen.

4.5
Craftsman Auto Care - Fairfax

Happy, Professional team! I have all family members bringing there cars to the Fairfax Location. I felt it is a better fit for my family based on the professional care to our cars they provide.

5
Craftsman Auto Care - Alexandria

Once again it was Craftsman Auto Care to the rescue!!! My man Drew, fit me and my Jeep into a very tight “get it done by Thanksgiving” window so that I could get on the road for the holiday. Not only did they “get it done”- but it was done perfectly, earlier than I expected and actually saved me money over two other quotes. These guys are simply the BEST period!!!

5
Craftsman Auto Care - Alexandria

Very attentive and transparent service. Where other automotive service providers tell you your car is “fine” or have paper checklists the Craftsman team has online and smartphone accessible inspections with photos of what is inspected and it’s condition plus recommendations. The prices are great and service is second to none.

5
Craftsman Auto Care - Fairfax

They were very friendly and explained what exactly they did. Initially they asked me why I thought I needed a wheel alignment which made me feel like they wanted to know more about why they were doing the job they were doing and how they could better assist/give me advice. I got a really good vibe from them. The work took a little longer than expected but nothing that was really an issue. They provided drinks, snacks, TV, and reading material.

5
Craftsman Auto Care - Fairfax

Had my most recent service at Craftsman Auto Care of Fairfax. They have a great team there with excellent customer service. They ran into an issue but problem solved at minimal cost to me. Will go again and highly recommend!

Thank you Naveed! We appreciate your business and look forward to helping you with all your vehicle needs!

- Craftsman Auto Care - Fairfax
5
Craftsman Auto Care - Fairfax

As a mechanically competent woman, I highly recommend this shop. I'm at a point in my life where I just don't have time to do the kind of maintenance and repair work that I did on my own when I was younger. I didn't encounter any BS or up-sell attempts. Nor did I notice any when I was listening to interactions between the staff and other customers. Every person I talked with or observed was polite and friendly. The shop is clean, and if you live/work nearby they'll offer you a lift.

Thanks Vicki! We're thrilled that you experienced the Craftsman difference. We treat each customer the way we would like to be treated- with respect and honesty! We're always here for you! - Your Craftsman Team

- Craftsman Auto Care - Fairfax
5
Craftsman Auto Care - Fairfax

I feel that these guys truly care about the customer. 100% reliable and trustworthy. They really went out of there way to make me feel comfortable and always kept me notified through the repair process. I took a chance when I took my car here. I hadnt done any research on the place. I am glad I gave them a shot. Please try it as well. You won't be disappointed.