Northern VA Auto Repair

(833)-CRAFTS1

5
Craftsman Auto Care - Fairfax

The guys were super friendly and took care of a good amount of work on my car in basically 24 hours. Very satisfied, 10/10 would recommend

5
Craftsman Auto Care - Fairfax

This was my first time bringing my car to this company. Super convenient for a busy person like me. I was able to schedule an appointment online the night before. My appointment was accepted and I dropped off my vehicle. I have an older 2008 Lexus ES350, low miles, but was in need of new brakes, rotors, tires, inspection, and emissions. I'm embarrassed to mention what Lexus quoted to complete this service. Craftsman did a thorough inspection of my vehicle and provided a detailed explanation of needed repairs and the repairs that will be needed in the near future. The inspection and write-up was texted to me, complete with photographs for my review. I approved the repairs I wanted to move forward with and that was it! My car was finished same day. My service tech was Drew, who provided service with a smile (I could tell behind the covid-19 required mask), and provided prompt responses to all of my questions. I highly recommend taking your vehicle here and I will be returning for any future work I have on my vehicle.

5
Craftsman Auto Care - Fairfax

2nd review and STILL outstanding service from Craftsman Auto Care! When my car needed a new engine...they went over and beyond to get me back on the road. More recently, my A/C stopped working and I took it back to Craftsman because I trust their mechanics who are bar none, extremely knowledgeable and quick to pin point what the issues are without a lot of "fluff" added to their inspection report. THANK YOU Jeremy and Craftsman for keeping me comfortable and safe on the road!

5
Craftsman Auto Care - Fairfax

Always friendly when I come in. Love the detailed information they send on my car. I wouldn’t think of going anywhere else. I don’t feel like they try to get over on services. Highly recommended.

5
Craftsman Auto Care - Fairfax

This was my first time bringing my car to this company. Super convenient for a busy person like me. I was able to schedule an appointment online the night before. My appointment was accepted and I dropped off my vehicle. I have an older 2008 Lexus ES350, low miles, but was in need of new brakes, rotors, tires, inspection, and emissions. I'm embarrassed to mention what Lexus quoted to complete this service. Craftsman did a thorough inspection of my vehicle and provided a detailed explanation of needed repairs and the repairs that will be needed in the near future. The inspection and write-up was texted to me, complete with photographs for my review. I approved the repairs I wanted to move forward with and that was it! My car was finished same day. My service tech was Drew, who provided service with a smile (I could tell behind the covid-19 required mask), and provided prompt responses to all of my questions. I highly recommend taking your vehicle here and I will be returning for any future work I have on my vehicle.

5
Craftsman Auto Care - Fairfax

This was my first time bringing my car to this company. Super convenient for a busy person like me. I was able to schedule an appointment online the night before. My appointment was accepted and I dropped off my vehicle. I have an older 2008 Lexus ES350, low miles, but was in need of new brakes, rotors, tires, inspection, and emissions. I'm embarrassed to mention what Lexus quoted to complete this service. Craftsman did a thorough inspection of my vehicle and provided a detailed explanation of needed repairs and the repairs that will be needed in the near future. The inspection and write-up was texted to me, complete with photographs for my review. I approved the repairs I wanted to move forward with and that was it! My car was finished same day. My service tech was Drew, who provided service with a smile (I could tell behind the covid-19 required mask), and provided prompt responses to all of my questions. I highly recommend taking your vehicle here and I will be returning for any future work I have on my vehicle.

Thank you for this awesome review, E.I. ! We try our best to make the process seamless from the moment you book your appointment, all the way up until you pick up your car. Love to hear when our Digital Health Inspection is appreciated and utilized by our customers - this tool is great to help plan future auto repairs. The fact that you can see the smiles through our masks means we must be doing something right. Glad to have you as a Craftsman customer, and excited to work on your 2008 Lexus ES350 in the future. Let us know how we can help!

- Craftsman Auto Care - Fairfax
5
Craftsman Auto Care - Fairfax

This was my first time bringing my car to this company. Super convenient for a busy person like me. I was able to schedule an appointment online the night before. My appointment was accepted and I dropped off my vehicle. I have an older 2008 Lexus ES350, low miles, but was in need of new brakes, rotors, tires, inspection, and emissions. I'm embarrassed to mention what Lexus quoted to complete this service. Craftsman did a thorough inspection of my vehicle and provided a detailed explanation of needed repairs and the repairs that will be needed in the near future. The inspection and write-up was texted to me, complete with photographs for my review. I approved the repairs I wanted to move forward with and that was it! My car was finished same day. My service tech was Drew, who provided service with a smile (I could tell behind the covid-19 required mask), and provided prompt responses to all of my questions. I highly recommend taking your vehicle here and I will be returning for any future work I have on my vehicle.

Thank you for this awesome review, E.I. ! We try our best to make the process seamless from the moment you book your appointment, all the way up until you pick up your car. Love to hear when our Digital Health Inspection is appreciated and utilized by our customers - this tool is great to help plan future auto repairs. The fact that you can see the smiles through our masks means we must be doing something right. Glad to have you as a Craftsman customer, and excited to work on your 2008 Lexus ES350 in the future. Let us know how we can help!

- Craftsman Auto Care - Fairfax
5
Craftsman Auto Care - Fairfax

I got my safety inspection done here and just had my oil changed. The staff is friendly, expedient, and professional. I don’t feel talked down to or treated differently because I’m a young woman. I know my car well and it’s refreshing to be treated as such! Also, in addition to the oil change, I noticed they adjusted my front tire pressures and reset my oil service reminder, which was above and beyond what I expected. Great shop, fair price, and I’d be happy to return.

5
Craftsman Auto Care - Fairfax

Great and quick service! I opted for the concierge and they came right away to pick up my car. I received the diagnostics via email and was able to review before work was to be done. Service over the phone was ideal and my car sounded great once I got it back.

5
Craftsman Auto Care - Fairfax

The staff at Craftsman were consistently communicative, helpful, and very nice to talk to. I had some work done on my car earlier this year, and now as I prepared for moving I took it in to make sure it was in good shape for the long drive. The staff looked it over, sent me a report with clear pictures and descriptions, and sent me on my way without my having to pay a cent. Great customer service.