Craftsman Auto Care - Fairfax
This was my first time bringing my car to this company. Super convenient for a busy person like me. I was able to schedule an appointment online the night before. My appointment was accepted and I dropped off my vehicle. I have an older 2008 Lexus ES350, low miles, but was in need of new brakes, rotors, tires, inspection, and emissions. I'm embarrassed to mention what Lexus quoted to complete this service. Craftsman did a thorough inspection of my vehicle and provided a detailed explanation of needed repairs and the repairs that will be needed in the near future. The inspection and write-up was texted to me, complete with photographs for my review. I approved the repairs I wanted to move forward with and that was it! My car was finished same day. My service tech was Drew, who provided service with a smile (I could tell behind the covid-19 required mask), and provided prompt responses to all of my questions. I highly recommend taking your vehicle here and I will be returning for any future work I have on my vehicle.
Thank you for this awesome review, E.I. ! We try our best to make the process seamless from the moment you book your appointment, all the way up until you pick up your car. Love to hear when our Digital Health Inspection is appreciated and utilized by our customers - this tool is great to help plan future auto repairs. The fact that you can see the smiles through our masks means we must be doing something right. Glad to have you as a Craftsman customer, and excited to work on your 2008 Lexus ES350 in the future. Let us know how we can help!
- Craftsman Auto Care - Fairfax