everything was great

Service is always as hoped- polite, professional, and polished! The team had an issue with the parts being sent in and worked to remedy the situation as best they could. I was so impressed with the approach to "find a way" and get the job done. As a customer I couldn't ask for more, when the unexpected happened on their end Craftsman found a way to get the job done and to get it done right.

Went for an inspection and tire balance, the inspection provides a great report of what needs to get fixed now or future. Went back for reinspection and they were going to take 5 hours to get it done... with an appointment. No thanks

I feel like people who own Ferraris and lambos are probably used to this level of professionalism, reliability, and attention to detail. Me, with my used high mileage vehicles and tight budget, not so much. It was a really great experience and I will only be coming here for regular maintenance and emergency repairs in the future. From the detailed quotes, skilled and timely work, to the old fashioned customer care, this was just such a great shop. Thanks again!

I made the mistake of having one of those "chain oil change facilities", service the a/c in my Ford Explorer. I paid $70 to have them tell me there is a restriction in the system, you'll need to go to a mechanic, to have it repaired. So, I was fully prepared for the "big" bill, to have some parts replaced. So, when I got the call, that the car was ready and the a/c is working great, and Craftsman told me that all they did, was exactly what I had requested to be done at the "other place", I was truly surprised. Craftsman, was fully aware of what I had been told. But said they would start from the beginning to make their own diagnosis and go from there. They could have taken advantage, but they were honest, all it need was to be evacuated and charged properly.

Professional! Courtesy! Complementary no charges services!

Craftsman employees are always polite and ready to fix whatever needs done. Never overcharge, always give you and update as they are working on your car.

I was first pleased with the friendliness of the personnel, Andrew and I are on a first name basis It was great to get a complete explanation of both diagnosis and remedy of my service issue The repair was fast and professional