New to VA. Had state inspection done. They found other things that my car needs and brought it to my attention. Will be coming back again.

I blew a tire at 5AM nearby and they were the earliest opening shop. They didn't have my tires in stock but didn't pressure me into waiting for them to order them, and even pumped up my spare tire to make sure it got me to somewhere with them in stock.

Replaced lug nuts and repaired back windshield wiper blade motor. Services: General repairs & maintenance, Vehicle Inspection

Dropped off my vehicle last minute overnight. No appointment but desperately needed brakes. They contacted me mid morning next day and had my car ready for me by the end of the day. Leesa could not have been more helpful. Service: Auto maintenance

Dropped off my vehicle last minute overnight. No appointment but desperately needed brakes. They contacted me mid morning next day and had my car ready for me by the end of the day. Leesa could not have been more helpful.

I have been a customer of Craftsman Autocare for close to 4 years now. I have never had a poor, let alone average experience with them. From the front desk to the techs working on the shop floor they are professional, courteous, and genuinely look out for the customers best interest. The warranty they provide on their work is tremendous and I will be customer here until I move out of the area!

Edit: I had issue with the emission test and oil change service especially with the person who served me and that was the reason I elaborated my issue here earlier but I must say the owner of this family business really cares about. He personally called me and tried to understand my situation and frustration. Richard offer his apologies and refund me to make my experience pleasant. I really wish Steve can be back at Chantilly location :) and hope the new staff treat customer with respect and honor military discount.