The service was amazing! I really liked how they take pictures and go into details on any issues or non issues with your car. Especially for someone who may not fully understand automotive terminology. The only thing I was not fond of is that it took a little over 2 hours for an oil change. Other than that, Craftsman was great and will be coming back for my next follow up. Service: Oil change

Great Service! Service: Auto maintenance

I had come in for a differential pinion seal replacement which is highly expensive for my car and I was originally quoted for 13 hours of labor and after shopping around, that was what all shops were giving me in the estimate. I went to pick it up and the manager told me it took half the time I was originally quoted and I was billed accordingly. By far was the best news I had gotten and can't be happier with the honesty and integrity this shop has! I had been going to the Alexandria location for 2 years ever since it was recommended to me and we moved to Leesburg yet I still drive down to the Chantilly location and this past experience is the reason I will continue to come! Services: General repairs & maintenance, Steering & suspension replacement

I was able to set up an appointment fast. Customer service is what made me come back and this time it was even better. Work is of great quality. Thanks. Service: Tire rotations

The staff was awesome! Very helpful and courteous. Will be back this week for complete service. Service: General repairs & maintenance

Edson is awesome!