They etched my catalytic converter for free to deter thieves.

In an out fast 5 stars

Great service and very professional. I didn't have an appointment but they were gracious enough to squeeze me in. They thoroughly inspected my vehicle and gave me a comprehensive assessment. I've had my vehicle since 2016 and this had never been done. I used to take my car to the dealership and one other location. Neither of them had provided this service since I purchased the car. I now have a plan to take care of my baby and keep her in great working condition. I highly recommend Craftsman for your car care.

This shop continues to take excellent care of of families vehicles offering above and far beyond levels of customer service. I will not take our cars anywhere else.

Friendly and accommodated my schedule.

Friendly staff - accommodated my schedule.

Great job and very knowledgeable

Went in because my 2011 CRV was making a loud noice in am when starting. Diagnosis of entire vehicle was done which was needed for other problems that I knew I had since the CRV has been perfect since the day I got it. The problem that I originally came in for was found along with other small items that were found. Andrew was great to work with. He sent me the invoice of what each item cost and kept me up to date on my vehicle. Great customer service, price reasonable and would recommend them for anyone that wants an honest reliable auto shop to work on there vehicles.

Outstanding experience at Fairfax location with two hybrid cars - 2012 Chevy Volt and 2008 Lexus 400h. With respect to the Volt, three other shops recommended either replacement of the hybrid battery (~$6-20K, based on their estimations and personal internet searches) or try to sell the car. This shop went through their inspection and determined they could address the issue. 1 wk since picking up the car from their shop and less than the lowest estimated price for a replacement battery, this Volt has been running well. Just as important as their high quality work products is their approach to service towards the car and communication with the client. They are problem-solvers that take pride in their work. In particular, I experienced clear and transparent communication of processes in-person, text, and on documents shared. The staff was very helpful in explaining each major step in their process, from intake, diagnosis, repair, and follow-ups. Clint (service advisor), Matt Z (technician) and Drew (service manager) were great with the execution of their responsibilities. Further, for anything hybrid, it seemed as if Matt Z was all over it. This applied to the servicing of our other vehicle (RX 400h) as well. It is my understanding that I got what I paid for here, which is high quality and timely service of the car, an outstanding customer experience, and a three-yr/36K warranty for their work.

Awesome customer service!