Adrian was courteous, business-like, and exact in offering and setting up my appointment. The store was open before 7 a.m., and Ken called me up even before 7 a.m. to begin to process my pre-purchase inspection of a motor vehicle. The time estimate to wait was accurate, and the the lounge was clean and quiet. Excellent staff, friendly and attentive to all, and nice environment. Will be coming back.

My oil change took about an hour/pretty straightforward since my appt was at 7am. The front desk had on mask/gloves, sprayed the inside of my car with disinfectant prior to the oil change. Being a petite female, I dread going to car places but everyone I've encountered at the Fairfax location was professional, friendly, and courteous. I will definitely be back for my car alignment/maintenance services.

Outstanding customer service, great prices, and no long wait times.

We have had consistently fantastic experiences with Brandon and his team at Craftsman! I really appreciate their willingness to work with us and their patience in explaining everything. One of my fave features is the comprehensive vehicle report card we receive - helps us plan ahead and get a good idea of what’s going on under the hood.

Always get good service here. Honest place and you get what you pay for

Great service!

Very friendly staff and family atmosphere. I felt at home.

Great service!

First experience with Craftsman Auto, and I was very please. Fast service and no one tried to sale me anything.

Frequently use the craftsman in Fairfax and the staff is always fantastic, transparent, and helpful.