Very fast effective and personal,, I trust them

Top notch customer service!

Beware!!! Some technicians here don’t care about Your car. We took our car here on Friday to get something we thought needed to be fixed, in return we received our car with absolutely no coolant, started overheating less than a mile down the road one of the front desk guys had to come get us and now we have a blown head gasket... not once did anyone own up to any of there wrongs... I regret taking our car here!!! Worse decision ever!!! They smiled in our face and made us feel comfortable than completely ruined our car!! The office people are nice which is appreciated! ... but management serious needs to consider who they hire to work on vehicles and they need a strong lesson on honesty.

These guys are the best! They got my car in right away, and can’t beat their prices!

Great service all around. You can expect friendly employees and a quick response. The team here is not pushy and they are vary transparent with the services they provide you. I recommend them to anyone in the area.

What an awesome experience! I'm the original owner of a 1997 BMW 318i, and I love the car, but over the years, marriage, kids, minivans, and baseball practices intervened and the Beamer was neglected and in serious disrepair (don't judge). My boy wanted to drive a stickshift though, so I figured, what the heck, I'll take it in to Mclean Service Center, near my home, and see what they think, only to find out it had been purchased by Matt Curry and was now Craftsman Auto Care in Mclean. Matt was in the shop when I brought it in....he's a serious lover of BMW's....and came outside personally to look at the car. I got a good vibe from him right from the start....a real straight shooter....he said he'd have his guys take a look and get back to me. He called me the next day....now, keep in mind, a shop doesn't make any money by telling you the car is too far gone and you should save your money, but that's exactly what he said. I really appreciated his advice, but I explained the car had sentimental value, I wanted to get it fixed up for my boy, so money aside, could he actually do the job and get the car back to its former glory? Did Matt get impatient? Feel like I was wasting his time, or giving him an impossible task? Hell no! He got really excited....."Yes, charlie! yes! I love this story! If you will trust me, I promise you my guys will get this car back to when it was new and even better!" Where do you see that in a car repair shop? Nowhere I've ever been. And Matt was as good as his word. The car runs like a top.....he did stuff I didn't know I needed....upgraded suspension.....17" wheels instead of 15"?.....who knew? Car runs like the day I drove it off the lot! Getting it painted now....should be like new. Look for me around Mclean. Thanks again, Matt....and shout out to the crew in Chantilly....Andrew, Brandon, and Mike, who did the actual work and were super helpful and communicative as well. And yes, if you're wondering, it was a fair chunk of change, but to gain a car repair shop with people you can really trust......that's well worth the cost.

The team at Craftsman did a great job of addressing my concerns. They are both professional and respectful. I would highly recommend them. Its hard to find an honest garage that you can trust. These guys are one of those rare places.

Fantastic analysis, customer service and follow up. Worldly actually done by location in Merrifield, but Matt in McLean and Bob in M’field were knowledgeable, friendly, courteous and thorough. Even dropped the car off at my house! Highly recommend them.

Very good service, very nice staffs!

Craftsman Auto Care was awesome! I needed new tires installed on my car, and they were able to accommodate my early Saturday morning appointment request through their website. The gentleman who 'signed me in' was super polite and cheery so early in the morning. Picking my car back up was quick and easy and the service cost less than I was anticipating. One of the mechanics explained that they did an alignment measurement for me, but since no adjustments were needed I wasn't going to be charged for that. I recently moved out of the Fairfax area but and very glad I made the drive back to get my car serviced here!