ALEXANDRIA , FAIRFAX, CHANTILLY, MERRIFIELD & MCLEAN AUTO REPAIR

5
Craftsman Auto Care - Fairfax

Mike Reynolds worked on my 57 Chevy and he corrected a problem in the exhaust system.

5
Craftsman Auto Care - Alexandria

I had seen good reviews on Nextdoor and decided to give them a try. They were busy when I stopped but made an appointment for 2 hrs later for oil change. I was taken immediately upon my return and the service was warm, friendly and done in a very timely manner. All personnel were very polite and helpful. Pleasant waiting area and I will be returning.

5
Craftsman Auto Care - Alexandria

Great service reps and quality work.

5
Craftsman Auto Care - Alexandria

These people are the best! PERIOD! They went beyond the call of duty to make sure my Lexus pass emissions. I learned a lot about my own car while it was being serviced. The entire staff were excellent to work with and I would highly recommend anyone in the area to entrust their car to Craftsman Auto. I will only be taking my cars here from now on! Satisfied customer.

5
Craftsman Auto Care - Alexandria

Thanks for keeping my BMW running well!

5
Craftsman Auto Care - Alexandria

I love the report Craftsmans provided at the end of the service.

5
Craftsman Auto Care - Alexandria

I love having an auto care shop that I can rely on and trust. The staff is courteous, helpful, and efficient. I go to them for all my car needs, even if it is to call with a quick question. I trust that they will not take advantage of me and only do what is necessary for my car.

5
Craftsman Auto Care - Alexandria

Very communicative and helpful. Always friendly and fast service.

5
Craftsman Auto Care - Fairfax

I’m always nervous about going to a new car place because I’m a young female that honestly knows nothing about cars but I went in kinda knowing what was going on with my car and the lady at the front desk was very nice and helpful. Later on Matt called me and gave pretty a much a full analysis of my car and it’s passing and nonpassing points which was super helpful. He was straight forward and honest and worked with me on what I wanted to get done now. There’s even a student discount which I appreciate so much! Definitely a good place to go if you don’t know what you’re doing because they help you alone the way!

Hi Kayla! Thanks for checking us out. I’m so happy that our team was able to address your needs and provide you with such a positive female-friendly experience. Please keep us in mind if there is absolutely anything you need help with. We feel it’s our duty to share our expertise and educate our clients on anything. That’s what we’re here for! - Your Craftsman Team

- Craftsman Auto Care - Fairfax
1
Craftsman Auto Care - Mclean

This is a follow up to my 5 star review from a year ago. We recently took our car for a thorough check up before an out of town trip and learned that the checkup was NOT thorough when our brakes began to fail 100 miles into our 400 mile road trip. According to the out of town repair shop, our rear brakes were so rusted they were fixed in place. This amount of rust does not appear over night. We had to spend over $1,200 to have our car repaired. Upon our return to town, I contacted Wayne to get a better understanding for how this might have been missed and was met with nonchalance and a blatant disregard for what my family experienced. Since this situation threatened my family’s safety and McLean auto showed a lack of care for this, I wanted to update my prior review. We are no longer taking our cars here. This saddens us after 2 years of great experiences. Had their response to what happened been different, we might have continued going.