ALEXANDRIA , FAIRFAX, CHANTILLY, MERRIFIELD & MCLEAN AUTO REPAIR

5
Craftsman Auto Care - Alexandria

The people at Craftsman provided the best customer service I have ever experienced from an auto repair shop (independent or dealership). Matt was so helpful, providing my wife with a loaner car so she could make pre-school pickup, and one of the guys even helped move car seats. The work on my vehicle was top notch and it now drives as good as the day we bought it. I could not be happier and will definitely be back for all my auto care needs.

4.5
Craftsman Auto Care - Alexandria

I'm usually pretty hands-on with mechanical work on my car, so I really appreciated the ability to directly interact with the technician/mechanic when the car was on the rack. Your shop is clearly top-notch with regard to the investment in tools and technology, as well as the skill and pride in workmanship that your staff reflects. You gained my trust and your shop will definitely be my first choice for car work. Thanks for a great experience. - glenn (Delorean DMC12)

4
Craftsman Auto Care - Alexandria

I was very satisfied with the service. The only thing that kept me from giving 5 stars was when I picked up the car there was a loud rattle in the fan. It turned out to be just leaves that probably fell in and were caught when the wipers were changed. I did think it was an over site on their part that they didn't take care of vacuuming them out without my going back in to question the noise. Whoever drove my car from the garage to the parking spot surely would have heard the noise!

5
Craftsman Auto Care - Alexandria

Great service and reliable craftsmanship. I have taken my car here for more than one issue. Nothing but professionalism every visit. Craftsman has always been there for me and I will recommend them for any and all maintenance.

5
Craftsman Auto Care - Alexandria

Great service

4
Craftsman Auto Care - Alexandria

Service is awesome!

5
Craftsman Auto Care - Alexandria

I don't know how long the original AC had been out in my family heirloom 1970 El Camino. I met Matt at the Cars and Coffee and one business day later I had AC at a very reasonable price. Friendly, professional staff. Wish I'd found them years ago!

5
Craftsman Auto Care - Alexandria

This was my first visit to a Craftsman Auto Care and they did not disappoint. Scheduled an oil change and they were done in less than an hour (dealership took 1.5 to 2 hrs at a minimum). The service was great and their text with the complete inspection report was better than I ever received at the dealer. No attempts to push me into additional service. In fact, they identified an issue the dealership had previously ID'd but gave a simple DIY solution rather than the $300 fix the dealer "recommended". As a result, I scheduled my other vehicle for it's service there and will continue to do so for the foreseeable future.

5
Craftsman Auto Care - Alexandria

This by far is one of the best shop I have been to in a while; they explain what they are going to do; take pictures to show you what they found and best of allis their work. One word outstanding I have neve been to a place tha has this many really good tech in one spot. They trake very good care of your car while they have it - I was vey impressed and will be back. The Owner Matt will go out of his way to make sure you are totally happy.

5
Craftsman Auto Care - Alexandria

Great, friendly service. Can always be counted on to get it right the first time.