Extremely friendly staff and detail oriented services!!

I usually don’t leave reviews unless something significant happens.. so let me take a minute to say that the CUSTOMER SERVICE @ Craftsman Auto Fairfax is FANTASTIC! I called them 10min prior to closing to address fixing my tire w/ nail in it - the manager was kind and said come on over. The mechanic fixed it within 15min and took it out around the block to ensure everything worked properly (which I appreciated).. after I heard the manager tell someone else to come over for last minute issue - he then told me “no cost, free of charge” I was blown away!! This team cares about customer service, I’ll definitely be back!

Went for safty inspection, got good overall report on the various items that needs to be fixed. Thank you for the detailed report.

They were nice and honest. I wish they were a tad cheaper but I appreciate the level of expertise and service.

Great service both via phone and in store. They show genuine care for their customers. Had minimal waiting time. I walked in for a hood lock change and I was amazed how fast they worked on it. Very knowledgeable mechanics. Would def come back.

Very professional and kind - thorough in diagnostics and caring. I get peace of mind coming here.

Wonderful, quick and kind service!

Took the Wifey’s car to get the front and rear brakes replaced as well as some other maintenance. Couldn’t be more happier with the service and experience! This is the place to go for all your car needs, hands down 👌