Craftsman Auto Care - Merrifield
My first time stopping by was a blessing in disguise. I accidentally made an appointment for a Craftsman Auto Care in Fairfax, but when I went to the Merrifield location by mistake, Brennan still took care of me and my car even though I didn't have an appointment with them. I received a call later about what needed to be done and even received pictures of the issues that needed to be resolved. I picked up my car after work and drove home after paying, but noticed the "Maintenance Required" sign on my dashboard was still on, so I was thinking of stopping by later the next day. I received a follow-up call from Pete the next day about how my car was doing and I informed him about the "Maintenance Required" sign. He said they could take a look at that as soon as I drive over since it wouldn't take to long for them. When I drove over and went inside, Pete came to greet me and said that one of the mechanics could take a look at my car to fix the issue. And he was right! It didn't take too long and I was back at work before my break was over! Thank you, Brennan, Pete and I think it was Jose that took a look at my car. I'll be stopping by your store whenever there's an issue with my car! 😁
Thank you so much for your kind words, Madison! We're glad we could help with your car, even if it was a happy accident. Pete, Brennan, and the Merrifield team are always here to go above and beyond for you and your car. We hope to see you again soon, your business means the world to us! - Your Craftsman Team
- Craftsman Auto Care - Merrifield