I made an appointment the same day I called .when I showed up they got me right in. The technician's at this location are very seasoned and knowledgeable. The front staff is very friendly and knowledgeable as well . This is My new home for all my auto repair needs. Thank you Craftsman for such a great experience . I highly recommend this place to everyone . Services: Vehicle safety inspection, Air conditioning

Craftsman was the only auto repair shop that was able to give me an appointment the same day when my car began overheating and I was stuck on the side of the road. I brought it to their Chantilly location, and the team there led by Edison was amazing. I received clear, detailed information about my car and was able to make informed decisions every step of the way. They treated me and my car like we were their top priority even though I know they had other customers to help as well. I would highly recommend them over any other repair shop in the area. Thank you Craftsman! -- A Very Satisfied Customer (Stacey C.)

Clean facility, responsive management, plenty of appointments available, and always served with a smile and a handshake. Don't overlook this place. Service: Tires

I drive to NY every month for my son's chemotherapy. My car being safe and reliable is key! Craftsman took my car around noon one day, delivered a detailed inspection of what was needed same day and had it ready 24 hours later! Technician was knowledgeable and kind. Had the patience to explain the process and answer all my questions. Their shop opens early for convenient morning drop off's and stays open later for pick up after work. They're service and availability was a whole blessing!! Forever grateful. Services: Auto maintenance, Tire rotations, General repairs & maintenance, Oil change, Tires, Wheel alignment

Pinpoint the problem and fixed quickly.

This place is my go to for anything involving my car. They can do it all. They are always reliable, fair and willing to help! Services: Battery, Vehicle safety inspection

Steve the manager is AWESOME with his knowledge and willingness to help the customer. The techs are very good at what they do. I STRONGLY suggest this location for all your Auto concerns.

The team at the Craftsmen location in McLean have been terrific. They’ve taken care of several different cars for me and they’ve always been straightforward and honest about their services. In addition to the typical services, they’ve dealt with lug nuts that needed to be cut off in order to replace a tire (don’t ask!), replacement side mirrors after a rock smashed in to the car, and checked on an old Honda that we were looking at buying. I’m happy to recommend them.

In and out, no upselling! Also, very clean and comfortable lobby/waiting room- and the counter staff are very warm and professional. I'll be back!

Very good service. Happy to be here.