We love you and your family's loyalty to Craftsman Auto Care, Gabriella!! We totally understand that a trustworthy auto repair shop is hard to find, that's why it's our mission to always provide our customers with the best technicians and customer service you can ask for. Whatever you need, the Alexandria team is here for you! -Your Craftsman Team

Thank you for your kind words, Thien! We're happy that we were able to perform your vehicle service in a reasonable time for you! - Your Craftsman Team

Thank you for your business, Jane, and for taking time to share!

We truly thank you for your support and sharing your experience with our team, Connor! We're here as your auto repair experts to let you know exactly what is going on with your vehicle, but it is always the customers choice on how they want to proceed. We do miss hosting our educational Car Car Clinic's for the community, as we love sharing our expertise and knowledge! We are planning on hosting a Cars & Coffee Car Show at our newest McLean location in June of this year (: However we can assist with your auto repairs, we're always here to help. -Your Craftsman Team

Thank you for your rating, Farnoosh! We appreciate you! -Your Craftsman Team

Thank you for your stars, Devante! We appreciate your business. -Your Craftsman Team

Thank you, Blake! We are thankful to have earned your business with our professionalism, customer service and results when it comes to your auto repair needs. You know who to call if you need anything! -Your Craftsman Team

Joshua - We always recommend what is best for the longevity and performance of your vehicle. If you in fact were knowledgeable on cars like you mentioned, you’d agree that oil is the “blood” of every engine and not supplying your vehicle with the correct oil will cause damage to your engine in the long run. Your owner’s manual clearly states to use 0W-20 oil (full synthetic) – there is even a special note that mentions you may use 5W-20 oil (synthetic-blend) for one use which you’ve already done, but then you must go back to 0W-20. On top of that, your oil cap has “0W-20” printed on it. Getting this right is vital to our business ethics and integrity to our customers. I’m sorry this visit didn’t go as you wanted it to (though we were able to fit you in without an appointment and get you out in good timing), but we will not compromise on quality and are adamant about safety. We’re a bit perplexed on why the lady whose vehicle failed the state inspection was included in your review. It was her vehicle that didn’t pass the state mandated safety guidelines and we are bound by law to uphold those guidelines. I’m sure you’ll agree that we’re all safer because of this. We have attempted to get in contact with you, but have been unable to reach you. We would appreciate it if you could return our call so we could discuss this further – (703) 272-3216. Thanks