ALEXANDRIA , FAIRFAX, CHANTILLY, MERRIFIELD, MCLEAN & Sterling/Cascades AUTO REPAIR

5
Craftsman Auto Care - Alexandria

Super friendly staff. The moment I walked in I felt welcomed. The waiting area is set up really nice and comfortable. It’s also dog friendly which is an added bonus. My car was worked on quickly and my inspection came with pictures. I would recommend this car shop.

Thank you, b w! Glad you felt welcomed and enjoyed our bright space. We're here if you need anything! -Your Craftsman Team

- Craftsman Auto Care - Alexandria
5
Craftsman Auto Care - Alexandria

Great service and fair pricing. I highly recommend the Craftsman Auto Care in Alexandria (Manchester Lakes)

5
Craftsman Auto Care - Fairfax

Great customer service.

1
Craftsman Auto Care - Fairfax

Dimitri, We kindly request that you remove your review. We have confirmed that you have never been a customer and therefore have fabricated the content of this review. It’s slanderous and is a defamation of character. Again, we’d like to discuss if you could kindly respond in our attempts to contact you.

- Craftsman Auto Care - Fairfax
5
Craftsman Auto Care - Fairfax

Nice and friendly staffs. The facility is a clean, comfortable and easy exit to Rt. 50. I highly recommended for anyone needing car fix or just an oil change.

5
Craftsman Auto Care - Alexandria

Great service. Very professional

1
Craftsman Auto Care - Alexandria

Craftsman auto was a complete disappointment. Upon arrival of my appointment, they told me an oil change would take an hour and a half. Mind you, I had the first appointment of the day. Why was an oil change going to take an hour and a half? After agreeing to wait, they told me what kind of oil my car needed based off their “recommendation”. I told them, I’ve had this car for 6 years and EVERY oil change I’ve gotten has been conventional. I’ve even taken it back to the dealership and they’ve confirmed, conventional is the oil it takes. After going back and forth, they then told me they could not service me because their system says what it says and that that’s all they could do.. I asked him to actually go out and look at my car & he would be able to tell what oil it took. He stepped outside, glanced at my car and said, “yeah, it takes synthetic” I was shocked. At that point, I realized they had no idea what they were talking about at Craftsman. I happily left and was thankful I was saved before they tried to “work” on my car.

1
Craftsman Auto Care - Alexandria

Craftsman auto was a complete disappointment. Upon arrival of my appointment, they told me an oil change would take an hour and a half. Mind you, I had the first appointment of the day. Why was an oil change going to take an hour and a half? After agreeing to wait, they told me what kind of oil my car needed based off their “recommendation”. I told them, I’ve had this car for 6 years and EVERY oil change I’ve gotten has been conventional. I’ve even taken it back to the dealership and they’ve confirmed, conventional is the oil it takes. After going back and forth, they then told me they could not service me because their system says what it says and that that’s all they could do.. I asked him to actually go out and look at my car & he would be able to tell what oil it took. He stepped outside, glanced at my car and said, “yeah, it takes synthetic” I was shocked. At that point, I realized they had no idea what they were talking about at Craftsman. I happily left and was thankful I was saved before they tried to “work” on my car.

5
Craftsman Auto Care - Fairfax

I'm new the area. This place was recommended by a coworker. I stopped by during my lunch with an issue on my car. I dealt with the manager directly, David. He fixed my problem in no time at all. Thanks David. I will be back for sure next week for an oil change. Glad I found you.

Thank you, Amanda! We are so happy to know we've gained another loyal customer and that you had a pleasant experience with our team. We are here for all your auto needs! -Your Craftsman Team

- Craftsman Auto Care - Fairfax
1
Craftsman Auto Care - Fairfax

Craftsman auto was a complete disappointment. Upon arrival of my appointment, they told me an oil change would take an hour and a half. Mind you, I had the first appointment of the day. Why was an oil change going to take an hour and a half? After agreeing to wait, they told me what kind of oil my car needed based off their “recommendation”. I told them, I’ve had this car for 6 years and EVERY oil change I’ve gotten has been conventional. I’ve even taken it back to the dealership and they’ve confirmed, conventional is the oil it takes. After going back and forth, they then told me they could not service me because their system says what it says and that that’s all they could do.. I asked him to actually go out and look at my car & he would be able to tell what oil it took. He stepped outside, glanced at my car and said, “yeah, it takes synthetic” I was shocked. At that point, I realized they had no idea what they were talking about at Craftsman. I happily left and was thankful I was saved before they tried to “work” on my car.

Hi Nikkisha, we are sorry your experience wasn't as expected. Based on our records, your appointment was at 10am. With our shops opening at 7am, you unfortunately were not the first customer of the day. The reason for the extra half hour for an oil change is to allow time for a full digital car care inspection. When it comes to the oil, the recommendation for synthetic came from a former Nissan Factory Trained Master Technician. In his professional opinion, he felt that using conventional oil would be doing you and your vehicle a great disservice. We only want what's best for our customers! We hope that you will give us another chance in the future! -Your Craftsman Team

- Craftsman Auto Care - Fairfax