I contacted Craftsman to inquire about having a pre-purchase inspection completed on a vehicle I was considering buying. They were able to schedule an appointment to drop the car off within an hour of me calling! The service advisor I worked with was very helpful in explaining what all was to be completed during the inspection. The inspection was completed in a timely fashion and I received the results and recommended service/repairs sent directly to my phone and email. The results of the multi-point inspection process were clearly laid out in a green/yellow/red-light format, indicating what items were good to go and what items needed to be addressed sooner rather than later - this report also included pictures. I appreciate Craftsman thorough inspection of my vehicle and the analysis provided thereafter - I will definitely be using them again in the future!

Craftsman executed my inspection and emissions test perfectly. They communicated with me throughout the process. I really appreciate this. I will definitely return and recommend Craftsman to my friends.

Top notch service as usual

Our family gets 4 vehicles serviced at the Craftsman location in McLean. The service has been technically excellent and timely. Also, the service representatives have been extremely professional and cordial in their dealings with us.

Great service and very reliable!

Always easy to deal with

I had a wonderful experience at this new location! Tom was very friendly and knowledgeable and he provided me with a digital report of my vehicle so that I could see things that needed work and things that could wait. Overall it was a great experience and I will definitely be back and recommend to all!

Fair pricing. Friendly service. And very quick. Thank you very much Leesa.

work was done on time and at a reasonable price. Very customer friendly.

Great shop that I use from time to time for things I’m unable to do myself. Brought my old F250 in to have the steering checked out. Turns out all was good with the steering and no repairs were needed. Best part? They didn’t even charge me a diagnostic fee for taking a look at it. Most shops would charge you at lest an hour’s labor for that. Much appreciated!