Craftsman Auto Care - Fairfax
Now, don't get me wrong, the customer service at this place is great as the other reviews state. Everyone is nice and friendly - however, the wait times are long. They told me 1 hour for an oil change, which is about standard, but it took a full 2 hours. The biggest reason, I am giving this place 2 stars is their pricing! It's a RIP-OFF. Need filters changed? $100 bucks right there. To literally put 2 filters in? Need headlights replaced? $100 bucks right there. I understand car places tend to be rip offs, but this is something else. I would advise to really find a Youtube video or do a simple Google search if you don't want to be paying an exorbitant amount of money on simple tasks that take 5 minutes and don't require you to be a car maintenance expert. Of course, if you can don't mind paying $1000 for some light work done on your car, this place is for you.
Michelle - We'd love to discuss your visit and see how we can improve. However, we have searched the database of not only our Fairfax location, but our additional locations as well and have found no record of you receiving service from any of our shops. Can you verify that you reviewed the correct business? Please call us to discuss - we would love the opportunity to make this better! (703) 272-3216
- Craftsman Auto Care - Fairfax