4
Craftsman Auto Care - Chantilly

Good Job

5
Craftsman Auto Care - Alexandria

Friendly, Skilled, Honest, Fabulous. I recommend them highly.

Thank you for the awesome words, Allison! We highly appreciate your business, and look forward to helping you with all your auto repair needs. -Your Craftsman Team

- Craftsman Auto Care - Alexandria
5
Craftsman Auto Care - Fairfax

This place has top notch service!

5
Craftsman Auto Care - Alexandria

Excellent service. The staff was friendly and explained in detail the work that needed to be done to my car.

5
Craftsman Auto Care - Fairfax

The staff at the Fairfax location is outstanding! We actually enjoy bringing our vehicles to the shop. The technology for reporting maintenance on our vehicles is great. Pictures and all provided. Their process makes for a trusting relationship. Thanks for taking care of our automotive needs.

5
Craftsman Auto Care - Fairfax

Great service and friendly staff. Although it took more time to change the oil on my car that's fine because they were communicating the whole time. I will definitely come back here.

Thank you for the rating, Rodrigo! We look forward to helping you with all your auto repair needs. -Your Craftsman Team

- Craftsman Auto Care - Fairfax
4.5
Craftsman Auto Care - Alexandria

Best service I've ever had, at 81, and lived and driven all over this world. Super courteous professional staff

2
Craftsman Auto Care - Fairfax

Now, don't get me wrong, the customer service at this place is great as the other reviews state. Everyone is nice and friendly - however, the wait times are long. They told me 1 hour for an oil change, which is about standard, but it took a full 2 hours. The biggest reason, I am giving this place 2 stars is their pricing! It's a RIP-OFF. Need filters changed? $100 bucks right there. To literally put 2 filters in? Need headlights replaced? $100 bucks right there. I understand car places tend to be rip offs, but this is something else. I would advise to really find a Youtube video or do a simple Google search if you don't want to be paying an exorbitant amount of money on simple tasks that take 5 minutes and don't require you to be a car maintenance expert. Of course, if you can don't mind paying $1000 for some light work done on your car, this place is for you.

Michelle - We'd love to discuss your visit and see how we can improve. However, we have searched the database of not only our Fairfax location, but our additional locations as well and have found no record of you receiving service from any of our shops. Can you verify that you reviewed the correct business? Please call us to discuss - we would love the opportunity to make this better! (703) 272-3216

- Craftsman Auto Care - Fairfax
5
Craftsman Auto Care - Alexandria

Great Service

5
Craftsman Auto Care - Alexandria

Great service and extremely friendly staff!! Definitely recommend!