7/29/2019
5

PROVIDED FAST AND PROFESSIONAL SERVICE. MANAGER AND STAFF ARE GREAT TO DEAL WITH FOR YOUR CAR CARE CONCERNS

Craftsman Auto Care - Fairfax
7/29/2019
4

Excellent customer service. They quickly diagnosed my car's problem and gave me a straightforward recommendation. Will definitely use them again.

Craftsman Auto Care - Alexandria
7/29/2019
5

Great customer service

Craftsman Auto Care - Fairfax
7/29/2019
4.5

I had an excellent experience. Great customer service. Friendly and helpful.

Craftsman Auto Care - Fairfax
7/29/2019
5

Customer service is first class. I will definitely be returning when my car needs service.

Craftsman Auto Care - Fairfax
7/29/2019
5

Craftman Auto Care has surprised me on two occasions that I visited. Both were great experience with good performance, good diagnosis, and with friendly staff. The technicians were well trained and know what they were doing with a honest explanation and recommendation - no pressure whatsoever! . I would love to come back in the future. The cost seemed very reasonable too. Mr. Matt Curry! Keep up the good work, and take good care of your employees and your customers! They are the key of your company's success!

Thank you for taking the time to write this great review, Quyen! We are happy you were satisfied with every aspect at Craftsman from communication & cost, to our awesome staff of technicians and managers. Glad to have you as a loyal Craftsman Customer. Let us know if you need anything! -Your Craftsman TeamCraftsman Auto Care
Craftsman Auto Care - Fairfax
7/27/2019
5

So I have been a long time customer of Matt Curry and Andrew Gunn for years when it was Currys and then for a time under Mr Tire. I even stalked Andrew amongst the stores. Fast forward a few years after I lost track of Andrew I was using other mechs. So imagine my surprise when I heard that Matt was coming back under a new name and then I found Andrew even. What could go wrong right? Well nothing. We have a 2016 Ford Explorer eco boost that was experiencing a hard shift issue and a power loss. Took it in to them, determined that a trans flush and service. Got the work done and away we went. Approx 5000 miles later same issue started recurring. We took it to Ford for a diag and they said low on fluid, and added some. Other than that not any issue. Reached back to Andrew and crew and had a discussion (not a pleasant one I might add) and at the end he.asked what they could do to make it right. Not sure.but would advise. Went a few more days, and then the problem recurred, now I was po beyond, and its time for an expert opinion so to off to a trans shop for work. They did a diag and determined that it was destroyed and needed a rebuild using Upgraded Ford Parts. Side note this is a know Ford issue but there is nothing formal out there and if you are out of.warranty even is by 15K as we were they are not going to stand by their product. So good luck Ok back to the story, I called Andrew and gave him and update. This is where the.magic happened. He on his own reached out.to BG products, since we.had just.done the flush and service 5000 miles prior. He.found out that I was eligible for.a partial refund and took care of being the point person, completing and submitting all the required paperwork. When it was all said and done I qualified for a partial refund. At this point a partial is much better than nada. I am so impressed that Andrew and company went that extra mile and did it.so they could make it right. Thank you Andrew and Matt for making us feel like family. Chris Horan [email protected]

Craftsman Auto Care - Chantilly
7/26/2019
5

Great friendly service! Always clear and honest. I've recommended this location to many of my coworkers already!

Craftsman Auto Care - Alexandria
7/26/2019
5

Still using Craftsman because I trust them and their work!

Craftsman Auto Care - Fairfax
7/26/2019
5

Excellent service as always! Matt Curry was at the shop ... I told him I'd been a long-time customer of his previous business and was so glad he'd opened up new shops. No BS, Craftsman is the best!

Craftsman Auto Care - Fairfax
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