We took our car in for issues with the gear shaft. Unfortunately, what started as a minor issue developed into a lenghty 40 day "car in the shop". The mechanics ran into issues with misplaced car key and trouble reprogramming the new key...computer diagnostics were not done appropriately. But they acknowledge the problem and continued with every effort to troubleshoot and resolved. While it was frustrating, they called and kept us informed. Long story...they accepted responsibility for damages and went above and beyond to remedy the hardship which had been imposed on us. We were pleased at how they truly worked to find a solution, fixed the car and made added other adjustments which we had not requested (ie replacing our battery, etc). We were not charged for anything - and the bill was over $2000 - not expected! We have experienced issues with other local Springfield mechanics not "owning up" to their end of the deal - and leaving us hanging dry - but not this place. Our situation was frustrating for all, however, they demonstrated they value customers and that is very important to us. We will use Carftsman Auto Care (Alexandria) again!
Craftsman Auto Care - Alexandria