Always appreciate the excellent & courteous service & efficent
This is the ONLY auto mechanics in N VA I trust. Not only that, I can’t think of many mechanics I’ve worked with anywhere that we’re as good, as honest, as fair, and as professional as these guys.
Always prompt and thorough service. Always keep in the loop on potential needed repairs. Long time customer.
The people at Craftsman provided the best customer service I have ever experienced from an auto repair shop (independent or dealership). Matt was so helpful, providing my wife with a loaner car so she could make pre-school pickup, and one of the guys even helped move car seats. The work on my vehicle was top notch and it now drives as good as the day we bought it. I could not be happier and will definitely be back for all my auto care needs.
I'm usually pretty hands-on with mechanical work on my car, so I really appreciated the ability to directly interact with the technician/mechanic when the car was on the rack. Your shop is clearly top-notch with regard to the investment in tools and technology, as well as the skill and pride in workmanship that your staff reflects. You gained my trust and your shop will definitely be my first choice for car work. Thanks for a great experience. - glenn (Delorean DMC12)
I was very satisfied with the service. The only thing that kept me from giving 5 stars was when I picked up the car there was a loud rattle in the fan. It turned out to be just leaves that probably fell in and were caught when the wipers were changed. I did think it was an over site on their part that they didn't take care of vacuuming them out without my going back in to question the noise. Whoever drove my car from the garage to the parking spot surely would have heard the noise!
Great service and reliable craftsmanship. I have taken my car here for more than one issue. Nothing but professionalism every visit. Craftsman has always been there for me and I will recommend them for any and all maintenance.
Service is awesome!