8/9/2019
5

Very friendly staff. The service was quick.

Craftsman Auto Care - Alexandria
8/8/2019
5

Great service and stands behind their work.

Craftsman Auto Care - Alexandria
8/8/2019
5

I brought my Jeep in and they were able to diagnose, repair and kept me in the loop about what was going on as the repairs were being done.

Craftsman Auto Care - Chantilly
8/7/2019
5

Craftsman has serviced all three of my vehicles including my Pro Tour 1955 Bel Air. It's great to find a business that can work on European as well as a hot rod. They always go the extra mile to protect the car but also keep you up to-date on what's going on. My most recent visit for the 55 was due to a transmission and oil leak. While ultimately the transmission needed to be rebuilt they offered up options I needed to consider to make an informative decision. While the transmission needed to be sent out the other repairs proceeded accordingly. Because it's a show car I stopped in regularly, Bill and team always made me feel welcome and encourage me to be involved. This lead to me meeting David the technician working on the car. Both Bill and David know muscle / show cars (between the two of them they own about 30). Great to just talk to these guys, share stories and I couldn't be happier with the outcome. David spent the time walking me through things I should keep an eye on as well as recommendations concerning certain maintenance items I needed to be aware of based not the car having a blower. If you want a honest shop with guys that know cars at a very competitive price you owe it to yourself to check them out you won't be disappointed. These guys are the best, whether they are working on a Ford Focus to a Porsche Panamera and anything in between, they know what they are doing. For those of you with a muscle car or street rod that need help with something you can't do yourself, you owe to yourself to are looking for a shop that will give you piece of mind, honest answers and looking

Craftsman Auto Care - Chantilly
8/7/2019
5

Very friendly and helpful. Good value. I will be back.

Craftsman Auto Care - Chantilly
8/7/2019
5

Over the 9 years I've been coming to this location, I've noticed a great change in the level of customer service! Craftsman's really takes the time to ensure you understand what you need. From beginning to end the customer service is both efficient and helpful, through and through! Thanks for always being able to address all of my questions! Being able to view the work that's needed, up front has to be one of the best additions, that brought added value. Great way of leveraging technology! Great customer service! Thanks again.😊

Craftsman Auto Care - Alexandria
8/7/2019
5

Wonderful customer service and took the time to diagnose and fix a problem several other mechanics couldnt figure out on my 2012 Audi. Will use in the future!

Thank you, Bryce! We'll always do all we can to get the answers our customers need regarding their vehicle. Glad we were able to assist you and your Audi! -Your Craftsman TeamCraftsman Auto Care
Craftsman Auto Care - Alexandria
8/6/2019
5

Great personnel, appointment time kept and wait area with WiFi that actually works. Would return.

Craftsman Auto Care - Fairfax
8/6/2019
5

I dropped my car so they could check the AC which worked somewhat but didn't cool the car fast enough or cool enough. I had no more arrived at work and retrieved a cup of coffee before I received a text that included a complete diagnostic inspection summary of my entire car (with pictures!) and a second link to the recommended repairs and itemized costs for parts and labor of each suggested item for repair. This was followed up by a phone call from Craftsmen Alexandria to confirm I had received the information and to confirm which items I wanted to authorize. They were true to their word, kept to the quoted price and honored a $20 coupon I had received in an email. And they dropped me off and picked me up (huge in my book if I don't miss time from work due to car repairs). They provided courteous, professional service for a reasonable price and I will not hesitate to use them the next time I need either routine or other maintenance on my car. I highly recommend them.

Craftsman Auto Care - Alexandria
8/5/2019
5

They are giving the health check report. They will explain the report in detail. They are doing an Awesome job. Really recommended.

Craftsman Auto Care - Chantilly
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