They were very friendly and explained what exactly they did. Initially they asked me why I thought I needed a wheel alignment which made me feel like they wanted to know more about why they were doing the job they were doing and how they could better assist/give me advice. I got a really good vibe from them. The work took a little longer than expected but nothing that was really an issue. They provided drinks, snacks, TV, and reading material.
Craftsman Auto Care - Fairfax