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The guys at Craftsman Fairfax are always cheerful and it is obvious they want to do right by their customers. I have been going to them for years and have been satisfied with their work quality and patience with me if I have questions or don't understand something in the estimates.
Craftsman Auto is the best place to take your vehicle. I take all my vehicles. Very honest and good work. Richard is amazing, helpful and always goes above and beyond to make sure the customer is happy.
The digital evaluation of my vehicle was critical to understanding what needed to be repaired and the urgency of those repairs. I have confidence that my money was well spent and the vehicle runs great.
Always easy and thorough
I needed work done immediately on my Jeep. I searched and reached out through many outlets in search of someone reliable with great customer services that wasn’t going to charge me an arm and a leg for repairs. Brandon was absolutely wonderful and went above and beyond to help me feel better about my situation. Richard was so nice, answered whatever questions I had. Everyone here is very welcoming. Building is clean and so comfortable. Brandon walked me over to my vehicle and showed me exactly what was wrong and what I needed. Reggie was so kind and explained what he did and why. Everyone had reassured me through the process of what was going on. I will definitely come back in the future for any routine maintenance or repairs that I’ll need. Really reasonable pricing and done in a timely manner. I was able to get everything I needed including my inspections and emissions all in one trip.
First class service! Had a nail in my tire. Called craftsman and they told me to come by after lunch. They were very busy, but got my car in right away. 20 minutes later I was on the road. Will continue having my service done at craftsman!!
I really appreciate all of the hard work this crew does! They always provide consistent updates and let me know each day my car was in the shop the update on it. Very happy with the customer service and I will certainly be returning! You all rock!
Very friendly and honest
Thanks for the kind words, Daniel! Whatever your vehicle needs, Craftsman - Fairfax is here to assist! -Your Craftsman Team
It was my first time to take my car to Craftsman Auto Center and I m so glad i did it and I m very satisfied.