Northern VA Auto Repair

(833)-CRAFTS1

5
Craftsman Auto Care - Fairfax

My vehicle was inadvertently dropped off at the Mr. Tire to have new brake pads put on the front. After getting the vehicle back from them, there were no brakes at all working and there were tons of error codes on my vehicle. Basically they forced the calipers open to get the brake pads on with an electric brake system. Thankfully this shop took my car in and was kind enough to do a diagnostic, check the brakes, reset the codes, and not take me for tons of money. Not only did they help me out of a jam, they were super kind, patient, and willing to fit me in. I felt welcome and respected even though I was in a bad situation from a mistake that somebody had dropped it off at the wrong shop. I am thankful for the group of technicians at this establishment and I advise everyone to start there first.

Hi Sheri, thank you for the review! We are so happy to hear that we could help you out of this jam and get your car back to tip-top shape! We will always go above ad beyond for our customers. You're family here at Craftsman Auto Care and we will provide services as such! Your business and recommendations to others means the world to us! We are always here for anything you need! - Your Craftsman Team

- Craftsman Auto Care - Fairfax
5
Craftsman Auto Care - Fairfax

Very competent staff. Took the old family beater in when it started throwing random codes. They did a great job diagnosing an electrical issue that caused multiple systems to fail. Drew was also helpful in scoping the work to focus on priorities within my budget.

Thank you so much for the stars! Drew and the Fairfax team are the best! We are so happy to hear that we could get your car running smoothly again and focus on what is most important to keep you and your family safe on the road! We truly appreciate your business! - Your Craftsman Team

- Craftsman Auto Care - Fairfax
5
Craftsman Auto Care - Fairfax

Superb service. Came in 6 minutes before they closed with a screw in my tire and they fixed it with no hesitancy. They fixed it so quick and I was back safely on the road without having to miss work in the morning. I had gone to Mr Tire next door first, but they said they were closing in an hour and couldn’t do it. Relieved craftsman helped me out and will use them again for auto repair.

Hi Z, thank you for the stars! We are SO happy to hear that we could get that tire fixed quickly for you and get you back on the road to avoid a headache the next day! Your business means the world to us - we are always here for anything you need! - Your Craftsman Team

- Craftsman Auto Care - Fairfax
5
Craftsman Auto Care - Fairfax

I came to your business without an appointment for an inspection. I had been turned down by six other gas stations telling me my truck was too big. I was losing my mind trying to stay legal. Your team treated me like gold!!!! I’m so grateful for their outstanding service!!!! They even told me they would help me with my other big truck. Thank you to this team!!!

Hi Adrian, thank you for the review! We are so happy that we could get you in for your inspection and turn your day around! We are always here for anything you need and will always go above and beyond! Your business means the world to us! - Your Craftsman Team

- Craftsman Auto Care - Fairfax
5
Craftsman Auto Care - Fairfax

Affordable

Thank you so much for the review! We truly appreciate your business! - Your Craftsman Team

- Craftsman Auto Care - Fairfax
5
Craftsman Auto Care - Fairfax

I’m a travel nurse and sometimes it can be very hit or miss with automotive care, especially when not familiar with the area. This place was definitely a hit! Each member of the staff I encountered was very helpful and informative. I’m very satisfied with the work they did. Definitely an A+ in customer care!!

5
Craftsman Auto Care - Fairfax

The establishment was professional and attentive. I had called prior to bringing my vehicle in and the staff was able to answer my questions. The best part was that they were able to provide same day service.

5
Craftsman Auto Care - Fairfax

Very accommodating for getting my newly purchased used BMW looked over

5
Craftsman Auto Care - Fairfax

Noticed burnt smell and screeching noise when I started my car Sunday morning . Looked up car repair shop near me Monday morning. Found Craftsman Autocare on the listing, with great reviews. I called and explained the problem. Dropped my car off. They kept me posted and emailed me the diagnostic results with pictures to show the problem. Great customer service, honest and professional. They did a great job repairing my car. I highly recommend this place. Will stay with them for my car maintenance.

5
Craftsman Auto Care - Fairfax

This is the only shop i trust and go to, i wouldn't want to go to any other shop besides this one! they're very trustworthy and wont lie to you. i took all 3 of my cars here! If anyone is looking for a trustworthy shop this is it! i highly recommend! 10 out of 10!