How often do people take their time to post something positive vs. negative? Well I have nothing but the best to say about this gem I found in Fairfax. I own a Tesla and not only they speak Tesla but they provide top notch service: Lyft services, paper and online receipts with videos how things were repaired and more. They have a comfy waiting area, clean restrooms, snacks and a keurig machine if you wish to wait. Also the mechanics are extremely friendly. I am thinking it twice before going to a Tesla center moving forward.

Just there for inspection. But staff very courteous and wait time not long. Environment clean and orderly.

Craftsman Auto has always earned my trust as they focused on the customers. Although services may be more expensive compared to other places, they are worthwhile with the exceptional customer service. You can always rest assured that they will take good care of you and the car.

Very professional, they had my car done ahead of schedule.

I am new to the area and had to find a new mechanic for my Jeep. And, craftsman auto shop has been amazing with my car needs. Their communication is great, wonderful customer service, and clean lounge facility. My Jeep was down for about week and they provided frequent updates and exceeded expectations. Since my car was in their care would be in their care for an extended period of time, they call a Lyft for me to get home the day I dropped off the vehicle. Thus far, they do great work and I have not had to return my vehicle for inadequate work or recurring issues. I am grateful for this establishment and will continue to do business with them.

Willing to work with you and very fair

My car had a huge piece hanging underneath it. (I think it was the engine splash shield) I was afraid it will drop off while driving in the highway. Good thing I stopped at this place that Costco suggested me to go to. Matt & Josh took care of it right away despite of them being busy. They were fast and friendly. I also noticed there were coffee, cold & hot water in the awaiting area. That’s a plus for me. :)

I had a screw in my tire, and even though they were busy, they were able to squeeze me in that same day!