Responsibility and good service attitude

Great friendly staff

The staff are the most customer service oriented people I have encountered, almost ever. You are greeted by name, they tell you what you told them about your repair, they tell you they are going to check it out themselves, they give you a professional assessment, they give options if there are options, they don’t try to up-sell you and the repair is what I expected. The shop is as clean as I have seen, the waiting room is comfortable, and the mechanics know their stuff

Very professional & friendly employees. All requested work, plus recommended work done within original estimated timeframe. Their lounge was spotless & they have very comfortable chairs while you wait for your car. It was reassuring to see many folks returning, which indicates that they do excellent work. I would highly recommend them.

I highly recommend Craftsman Auto Care. The combination of great service and honest advice make this the place to take your car. I was very impressed with the digital car inspection. Thanks!

Outstanding customer service and excellent automotive expertise. This is as good as it gets when you need your car fixed

I do a lot of mechanical work myself so I know how important it is to find a good shop when I can’t get the job done. Some issues are just to much for me to handle. My new shop of preference is “ Craftsman Auto Repair.” They are by far one of the most honest, efficient and customer friendly shops I have associated with in Virginia to date! It is my belief that this is a direct result of “Ownership “ I have personally met and talked with Mr. Matt, he is genuinely interested in his customers vehicle needs and their satisfaction. The shop manager at this location is named Jeremy, he’s young but that does not in anyway say that he is not knowledgeable because he is. He doesn’t try to fluff you up if he doesn’t know something he will quickly tell you that he has to do some research and then he will give you his response. Jeremy is honest and fair and he delivers upon what is agreed. There was a time when they shop ran into an additional problem and without hesitation he immediately took pictures and contacted me to get my input before he proceeded with the repair and it was still on time. This is a seriously professional full service shop and they are very good at what they do. I have taken at least five of my vehicles here and have recommended several of my friends to go here as well. They have worked on the oldest vehicle I have soon here in this picture to the newest of my vehicles. I used them before and honestly I think that the biggest change came when they made Jeremy the manager of this location because under the leadership of the last manager not no customer friendly the service was still on point however. In closing the this is definitely my shop now and I would definitely recommend it to everyone who is looking for a honest reputable mechanic shop who is both fair, efficient and responsible. Mr. Curry took his time and integrity to respect his customers. This is evident in his personal involvement with his shops.

Shop manager Andrew Gunn and tech Fernando took my damaged M3 and made it into an awesome track car, removing the engine and entire drive train and suspension, and installing everything into another donee chassis, after removing the engine/trans/suspension of donee car. Andrew even had the wiring harness harness completely re-done. The 'new' track car is 800lbs lighter, tighter, stiffer and quicker. They did all this in about 2 months, connecting me to a specialist who built the cage and strengthened the rear subframe. That was an enormous job, really well-done with no aggravating delays.

Superb service!!