Excellent!

Great Service as always! They help me to plan out Service for all my cars. Each time I go in, they provide a detailed report that is provided electronically It includes the results of the inspections as well as recommendations. They even include links to videos explaining what some of the recommendations are and why they are important. I can really trust the folks at Craftsman. This is the only place I will take my cars! Periodically they offer up Groupons for some service and there are some great deals there! I know you are not driving as much, but don't forget to take care of your cars. You don't want to be in a situation where you end up with a huge bill when you can spread it out!

First Time Customer, had a Groupon. Easy Scheduling, Welcoming Staff. Took very good care of disinfecting the Car before and after the Service. No pushy salesman / talk. Got all the items done that was on the Groupon. Best Part was Awesome Lounge. I was waiting, so felt comfortable seating in the lounge. Coffee was a Bonus.

Great service with great team!

Great, honest service.

I came in this morning for a safety inspection, and I was intending to go home and wait for hours. Instead, they told me they’d turn around my vehicle in less than an hour!! Meanwhile, I had the most pleasant and entertaining experience hanging out with Richard and Doyle! They offered me fresh brewed coffee, and fun conversation. Bonus, they’re DC comics fans (but not really... they prefer marvel... what???). Highly recommend craftsman for their quality of work, and their coffee.... and a fun hangout. Maybe next time I’ll play Settles of Catan with them while we wait. TBD for updated review if that happens!

Its rare these days to see a auto repair service center really love what it is they do. In interacting with Richard at this location I only have positive things to say. From the first interaction consisting of calling within minutes of closing time, Richard never rushed me, he made sure to answer all my questions, took the time to get me scheduled to have 4 tires priced match against what I had found on Tirerack. Once we confirmed the options and price I gave him be credit card and we scheduled the work for 2 days following to allow for shipping which was very short. Great customer service continued when I dropped off my car, Richard gave me a ride home so I did not have to wait, and told me when I should expect my service time would be completed. I received a call 10 minutes before I was expecting, to tell me that my car was all set and that a driver would dispatched to pick me up. I had had 4 tires replaced, balanced, and mounted and in need of a 4 wheel alignment. Richard should me where the alignment changes were made and answered all my questions. The store is very clean, the people are friendly, and I would not hesitate to recommend Craftsman Auto care in Fairfax.

Richard was very helpful! Thanks for a great experience!

Very professional, great quality and got everything done faster than expected!

Great experience! Friendly, knowledgeable and honest staff who made sure I knew exactly what they were doing and how much it would cost. They even called back to tell me about an additional step. Would highly recommend!