ALEXANDRIA , FAIRFAX, CHANTILLY, MERRIFIELD, MCLEAN & Sterling/Cascades AUTO REPAIR

5
Craftsman Auto Care - Alexandria

Safety and Emissions Inspections done in a timely manner. Only 1-hr. Was expecting a longer wait time.

5
Craftsman Auto Care - Merrifield

The service at this location is excellent, thorough, professional, courteous, and prompt. I will definitely come back.

5
Craftsman Auto Care - Chantilly

Great Service as always. No, above and beyond as always.

5
Craftsman Auto Care - Merrifield

I am very impressed with the level of professionalism by the staff, the technician's in depth report, and quality of work. You have a new customer!!!!

1
Craftsman Auto Care - Fairfax

if you go there for a quick inspection with your cheap groupon coupon, just be careful about what defects they find and how much they charge for parts. cheap groupon is a trap to get you there! when you are told your car have defects and cannot pass the inspection, get the report and get your car and run away…

Lev, With each visit, we do a full digital inspection of your vehicle so you'll have photos of everything we see and you 'll know the exact health of your vehicle. We also follow legal guidelines that are set by Virginia State on what can pass or fail for the Virginia State Inspection and we share this during the visit. I am sorry that your vehicle didn't meet these guidelines and hope that you take our advice and make your car safe for you, your family and others driving around you. In addition, we appreciate your participation in our Groupon sale and hope that savings, as well as our expert advice and time was beneficial to you. We wish you the best.

- Craftsman Auto Care - Fairfax
5
Craftsman Auto Care - Merrifield

I happened to come by when some guy named Matt was bouncing off the walls. Said he was the owner. Luckily I was helped by someone much calmer though he was carrying the biggest coffee mug I have ever seen. That guy was Great!! Explained what was done to my Mini bike and how I could prevent having it towed in again by just keeping fuel in the tank. I love this place. Superstars and Rockstars everywhere!!

1
Craftsman Auto Care - Fairfax

Crooks. They tried charging me $100 each for spark plugs. Yes SPARK PLUGS. You can get spark plugs for $5 each at auto zone. Then tried charging me almost $1500 for fixing my oil leak, I told them no and somehow the leak got bigger. Took it to another shop and they did it for $300. Not sure where those good reviews are coming from but I’ve heard from word of mouth that they are known for ripping people off. It’s really sad.

Asiankid1987 - We do not have any record of a recent customer visiting for spark plugs and an oil leak. All of our estimates are backed by our full digital inspection that includes photos of what we found. We would really to talk to you in more detail in order to clarify this issue. We always help prioritize any needed repairs and would like to understand any confusion with what we presented to you. Please give us a call at (703) 272-3216 or email us at [email protected] at your convenience. Thanks!

- Craftsman Auto Care - Fairfax
1
Craftsman Auto Care - Fairfax

Crooks. They tried charging me $100 each for spark plugs. Yes SPARK PLUGS. You can get spark plugs for $5 each at auto zone. Then tried charging me almost $1500 for fixing my oil leak, I told them no and somehow the leak got bigger. Took it to another shop and they did it for $300. Not sure where those good reviews are coming from but I’ve heard from word of mouth that they are known for ripping people off. It’s really sad.

Asiankid1987 - We do not have any record of a recent customer visiting for spark plugs and an oil leak. All of our estimates are backed by our full digital inspection that includes photos of what we found. We would really to talk to you in more detail in order to clarify this issue. We always help prioritize any needed repairs and would like to understand any confusion with what we presented to you. Please give us a call at (703) 272-3216 or email us at [email protected] at your convenience. Thanks!

- Craftsman Auto Care - Fairfax
5
Craftsman Auto Care - Merrifield

Vernon at Craftsman really knows his stuff. He was able to diagnose my older Denali and fix it without breaking the bank. The repairs were really quite difficult involving removing the dash and repairing the transmission. Both were accomplished correctly and economically. Thanks Craftman!

5
Craftsman Auto Care - Merrifield

Excellent and professional work.