ALEXANDRIA , FAIRFAX, CHANTILLY, MERRIFIELD, MCLEAN & Sterling/Cascades AUTO REPAIR

1
Craftsman Auto Care - Fairfax

I too was stupid enough to buy a Groupon for a Virginia safety inspection from this business. I have been through many of these but I have never had the process include a road test and a 2 1/2 hour inspection. I guess if you need to drum up business you are smart to offer a discount coupon to bring the suckers in. I don't think this business is trustworthy and would never go back.

Hi Dr. Hunt, I'm surprised at the negative review given the photo evidence of the needs of your car. I'm sorry your car needs some service, all in all it's in good shape, but it def needs maintenance. It is a 12 year old car with over 183,000 miles on it. Being an expert, and having been in the automotive business for 39 years and having a STELLAR reputation, I always make honest recommendations on our customers service needs. False and unfair reviews like your not only hurt our business, reputation, family name, but unfairly hurts our employees and their families. Based on you WebMD and Vitals rating of 2.7 stars and Google reviews of 3.4, I would think you would know that. I would hope you review your digital inspection attached. My cell phone is 703-909-1819 if you would like me to review the services that are definitely needed. Thanks! Honda Accord EX inspection: 2un.me/4ce89d9c

- Craftsman Auto Care - Fairfax
5
Craftsman Auto Care - Fairfax

I surely did not like the news I was given by Matt however I do and have trusted these guys with my vehicles. I think they are relatively quick and a decent value. See you guys again.

5
Craftsman Auto Care - Alexandria

I received prompt and courteous service.

5
Craftsman Auto Care - Alexandria

Thorough auto assessment provided; courteous and fast service

5
Craftsman Auto Care - Alexandria

Awesome personable guys. Thanks for setting me up!

5
Craftsman Auto Care - Fairfax

Very professional and the work was done in a very timely manner

5
Craftsman Auto Care - Alexandria

Helpful and quick! Very professional and trustworthy. I take all my cars to Craftsman!

5
Craftsman Auto Care - Chantilly

I have a complicated car, and Andrew always fixes it right the first time.

5
Craftsman Auto Care - Chantilly

This is the 3rd time I've taken a care for servicing and each time I leave with total satisfaction. Mr. Curry is fast, friendly and very efficient. The facility is clean and modern. Reminds me of when we lived in Germany, each auto shop was so clean you could eat in the garage section. It's all open and honest work. I highly recommend this organization and they're expanding! Thanks so much!

5
Craftsman Auto Care - Alexandria

Wonderfully knowledgeable and efficient staff

Glad you appreciate our knowledge and expertise we have to share regarding your vehicle maintence, Steven! Thanks for sharing - please let us know how we can help in the future. -Your Craftsman Team

- Craftsman Auto Care - Alexandria