ALEXANDRIA , FAIRFAX, CHANTILLY, MERRIFIELD & MCLEAN AUTO REPAIR

5
Craftsman Auto Care - Alexandria

Craftsman Auto Care continues to impress me and win my business! I've had about five (5) encounters with them and EACH experience was informative, affordable (even gratis!!) and fantastic! Outstanding service, extremely nice staff, quick and accommodating service (always just walked-in) and pleasant waiting room (free coffee, tea, snacks, TV and wi-fi). My first encounter in 2016 was to repair a tire with a nail in it. Landmark Honda told me it couldn't be fixed and wanted to charge me $250 for a new tire. Skeptical, and having NEVER paid that much money for one (1) tire, I went to CAC. They fixed it for $25!!! My second encounter a few months ago, was when my CRV suddenly died. I had it towed to Landmark Honda and was informed the drivetrain came off and I would need a new transmission as well and recommended not fixing it. Still skeptical, I called CAC and explained the situation. Whomever I talked to confirmed Landmark Honda's diagnosis, recommended not repairing it due to its age and mileage, AND suggested several options to dispose of the vehicle. This really impressed me and won my trust as they make money by repairing vehicles, not also selling them!! My third and fourth encounters were with my mother's 2001 Avalon with 207,000+ miles that I'm driving while I research buying another SUV. They made a minor repair, did not charge me full price AND gave me a free stainless steel thermos (little things matter to me)! And just the other day, I took the Avalon to have the power steering fluid checked because they told me previously that it was leaking. They topped it off for FREE!! Since 1999, I have owned two (2) Honda CRVs that were purchased and ONLY dealer-serviced at Landmark Honda. CAC has won my business! I will definitely take my next SUV to them!

5
Craftsman Auto Care - Alexandria

Great crew here... Very polite and hospitable mechanics and staff. I like the use of digital pictures sent to my phone to help show where problems are coming from.

5
Craftsman Auto Care - Alexandria

I recently visited Craftsman Auto Care and was so impressed with everything about my experience. From the friendly greeting and outstanding customer, service, the comfortable and inviting waiting room, and altogether positive experience, I am happy to find a new auto "friend" that I can trust for years to come!

5
Craftsman Auto Care - Alexandria

Excellent service! Love the pictures and updates! Highly recommend Craftman Autocare.

5
Craftsman Auto Care - Alexandria

Great service.

4
Craftsman Auto Care - Alexandria

Everything was fine, no hiccups at all. would go back.

5
Craftsman Auto Care - Alexandria

This is the only place to take you automobile. There technology is top notch and they send you a overview of what needs to be done by text. Best place I have ever used.

5
Craftsman Auto Care - Alexandria

I took my car in for a state inspection, and they did a thorough job. The manager personally explained to me some of the issues with my car, showing me the brakes and other components. I also learned a few things about my car that other shops haven't told me about. I certainly recommend Craftsman for auto service.

5
Craftsman Auto Care - Alexandria

Great quick service. Thank you!

5
Craftsman Auto Care - Alexandria

First time bringing my truck in. Always heard great things so wanted to get my truck serviced there. The staff (Matt) was great and very helpful. They even sent me pics of the vehicle while I was waiting to show me everything they were doing and where the problems in the vehicle were. Service was speedy and detailed. Price quoted was fair and reasonable. No haggling.