Rented a car that turned out to have bad plug. Matt Weller the store manager addressed it right away. Fantastic customer service!

Matt Webber, the store manager, helped me in a jam. On vacation from Texas and rental car had a bad plug that was leaking from the front tire. He took care of us right away. Excellent customer service! Recommend highly!

Since my last review, there has been a 360 degree turnaround on the service I received from this station. I had been disappointed with the results of my service in the past and had decided to find another service center to work on my car. However, after my last review, the new manager, (Edson), called me to discuss my concerns. I explained my concerns to him and he asked me to return to his service center to give them another chance. Edson, worked very hard to address my issues and worked very hard to ensure I left Craftsman in Chantilly a happy customer. Well, I had my front struts replaced. I allowed them to outfit my car with a new set of tires (ones that were better suited for my car) and I let them change my rear brake pads and rotors. I allowed them to perform the work on my car because Edson wanted to restore my faith in Craftsman. He did. The last Manager was more interested in explaining to me why certain parts (tires) may ride better on one vehicle than another and suggesting parts that didn't really improve my ride. Again, thanks Edson for working with me to ensure the parts put on my car would be the parts necessary to give me a more comfortable ride.

Very good customer service

I think my car was in good hands and I am happy about the service

They are always professional. Always helpful. On top of that, they are just great people. Edson treats you like family.

Honest, friendly, fast and reasonable prices. My new go-to car servicer!

Love this place.

Craftsman offered careful and skilled care of my car. I highly recommend.