Northern VA Auto Repair

(833)-CRAFTS1

5
Craftsman Auto Care - Chantilly

Hi Mjgamer, Thank you for the review! Your business means the world to us. -Your Craftsman Team

- Craftsman Auto Care - Chantilly
5
Craftsman Auto Care - Chantilly

I had come in for a differential pinion seal replacement which is highly expensive for my car and I was originally quoted for 13 hours of labor and after shopping around, that was what all shops were giving me in the estimate. I went to pick it up and the manager told me it took half the time I was originally quoted and I was billed accordingly. By far was the best news I had gotten and can't be happier with the honesty and integrity this shop has! I had been going to the Alexandria location for 2 years ever since it was recommended to me and we moved to Leesburg yet I still drive down to the Chantilly location and this past experience is the reason I will continue to come! Services: General repairs & maintenance, Steering & suspension replacement

Hi David, Thank you for the stars! Its great to hear you had such a positive experience at the Chantilly location. Its great to hear that we were able to beat out the prices of other shops! We always strive to save our customers as much money as possible. -Your Craftsman Team

- Craftsman Auto Care - Chantilly
5
Craftsman Auto Care - Chantilly

I was able to set up an appointment fast. Customer service is what made me come back and this time it was even better. Work is of great quality. Thanks. Service: Tire rotations

Hi Jose, Thank you for the review! Great to hear that the Chantilly crew was able to get you in quickly for an appointment! We strive to always provide the highest of quality when it comes to our work. Your business means the world to us! -Your Craftsman Team

- Craftsman Auto Care - Chantilly
5
Craftsman Auto Care - Chantilly

The staff was awesome! Very helpful and courteous. Will be back this week for complete service. Service: General repairs & maintenance

Hi Audrey, Thank you for the review! So glad you plan on returning for your more thorough check up! Your business means the world to us. -Your Craftsman Team

- Craftsman Auto Care - Chantilly
5
Craftsman Auto Care - Chantilly

Edson is awesome!

Hi Paul, Thank you for the stars! We will pass along the kind words about Edson! -Your Craftsman Team

- Craftsman Auto Care - Chantilly
5
Craftsman Auto Care - Chantilly

Traveling from out of state, my car would not start when I stopped to refuel. After contacting Craftsman of Chantilly to find out if they could work on my vehicle I had it towed to their shop. They quickly determined that the starter motor had failed. They provided a detailed estimate for the repair and an estimated time for completion of the work. They did not disappoint. No surprises. The staff and technicians were efficient and friendly. I highly recommend this business for your next auto repair. Service: General repairs & maintenance

Hi John, Thank you for the review! So glad to hear that we could help you out while you were in town. We are here for you if you ever find yourself in the area again! Your recommendation to others means the world to us. -Your Craftsman Team

- Craftsman Auto Care - Chantilly
5
Craftsman Auto Care - Chantilly

Edit: I had issue with the emission test and oil change service especially with the person who served me and that was the reason I elaborated my issue here earlier but I must say the owner of this family business really cares about. He personally called me and tried to understand my situation and frustration. Richard offer his apologies and refund me to make my experience pleasant. I really wish Steve can be back at Chantilly location :) and hope the new staff treat customer with respect and honor military discount. Services: Auto emissions testing, Oil change

Hi Kajal, Thank you for the review! We really appreciate you taking the time to chat with us so we could make things right. We are ALWAYS here to listen if our customers have something to say. We always strive to make sure your experience is a positive one. We look forward to seeing you soon, and thank you for your service! -Your Craftsman Team

- Craftsman Auto Care - Chantilly
4
Craftsman Auto Care - Alexandria

Hi Brian, Thank you for the stars! Your business means the world to us. -Your Craftsman Team

- Craftsman Auto Care - Alexandria
5
Craftsman Auto Care - Alexandria

We truly appreciate your feedback, K.! We're always here for all your auto repair needs.

- Craftsman Auto Care - Alexandria
5
Craftsman Auto Care - Alexandria

This is a great place that I have been using for the past 3 years. They maintain all my car records electronically. Making appointments is efficient and communication is easy and clear with the mechanic during the day. They car has always been ready when they said it would be ready, and checkout takes only about 5 minutes. Moving out of the area. I will miss this place! Services: Oil change, General repairs & maintenance

Hi Karla, Thank you for the review! Thank you for your loyalty over the past 3 years!! That means the world to us. We will miss you dearly! Wishing you all the best on your new adventure. Don't hesitate to stop by whenever you are in town! -Your Craftsman Team

- Craftsman Auto Care - Alexandria